Epic Programmer Analyst Ii

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.
The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.
We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.
SUMMARY:
Under general supervision, participates in the design, development and implementation of business systems. May be involved in all phases of system projects from the preliminary analysis through final implementation. Assists in the analysis of system specifications and program coding. Translates detailed design specifications into computer program instructions, debugs routine programs, prepares system test data and program documentation. Participates in the preparation of detailed system design specifications. Gathers and analyzes information for new information systems or major modifications to existing systems. Develops systems and tests operation of completed programs.
Note: Duties for this role are the same as those of the E1 Programmer Analyst. This position is for non-entry level employees who have some practical experience. Incumbents work under close supervision and direction while performing professional level tasks that require exercising independent judgment and discretion.
GENERAL DUTIES AND RESPONSIBILITIES:

• Proven Level I skills per Programmer/Analyst I job description.
• Assists users with day-to-day problems occurring in programs or databases. Corrects errors by making appropriate changes and then ensuring the desired results are produced before user testing.
• Works with business community to analyzes needs of the users for information. Designs and writes straightforward application programs to handle user needs. May diagnose and solve moderately complex problems. Conducts detailed analysis of defined system applications. Investigates, documents, and translates the preferred choices of users.
• Provides technical support to design new systems or major modifications that are compatible with existing applications. Assists in fact-finding to develop and/or modify data processing systems.
• Schedules installation of new hardware and software to minimize the impact on operations. Analyzes data conversions and software documentation for system migrations and upgrades.
• Designs, codes, tests and debugs simple programs. Assists higher level programmer/analysts with programming tasks and design work. Helps provide solutions so that technical logic meets the needs of the user.
• Performs functions with the appropriate caution on Production machines whether at menu level or programmer access level.
• Understands the necessary Change Management processes to include maintaining and properly updating all testing and training environments.
• Assists in establishing protocols to ensure that the system is operational during prime working hours.
• Makes recommendations to higher level programmer/analysts concerning ways to maximize useful life of current system.
• Properly documents and applies comments within programming for easy understanding of program functions and changes.
• Coordinates all aspects of implementation and training to maximize new programs.
• Performs other duties as assigned.

ALL EPIC PROGRAMMERS:

• Support Epic Client Systems Administrator by serving as a secondary point of contact for analyzing, troubleshooting and upgrading client systems.
• Support the Epic Operational Database Administrators by serving as a secondary point of contact for analyzing, troubleshooting and applying upgrades to the Epic environment
• Participate in the team on-call rotation to include review of logs and daily status reports, monitor systems and complete user requests.

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION/LICENSES/CERTIFICATIONS:
Bachelor's degree (or equivalent education, training or experience) in computer science required.
EXPERIENCE:
Three to five years of programming experience required.
SKILLS:
Good understanding of current information system or similar installations. Understanding of basic systems analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems. Able to listen to needs of users and translate this information into user-friendly systems to supply needed data. Able to work with both technical and non-technical personnel.
Provides excellent customer service, finding creative ways to avoid saying "no" by compromising with and educating users. Demonstrates a commitment to quality and a thorough approach to the work. Manage multiple tasks and deadlines concurrently. Meets all deadlines. Plans, prioritizes and organizes work in order to accomplish assignments within expected timeframes. Functions effectively as a team player who consistently meets expectations of internal and external customers while maintaining appropriate personal and professional interactions. Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and does not interrupt at inappropriate times. Communicates and demonstrates the ability to use layman's terms that effectively inform non-technical people. Understands and uses the appropriate communication method when interacting with supervisors, co-workers, and users (i.e. by telephone, in written form, e-mail, in person, etc.). Demonstrates a flexible attitude and an ability to perform under pressures. Maintain strictest confidentiality. Follows all departmental policies and procedures.
Epic specific competencies :

• Obtain necessary in-house application training to fully understand the Epic modules (EpicCare, Cadence, MyHealth, etc.)
• Obtain working knowledge of Epic specific tools such as Chronicles, Set Item, Imports/Exports along with Cache, VB shell scripting or future program menus.
• Has the basic ability to utilize and understand the application to support users with mentoring and supervisory oversight.
• Establish good working relationships and interactions with the Atrius Epic team members and user community. Create and leverage credibility with users and other departmental players to effectively implement, support, and optimize the EMR and other Epic modules.

OTHER REQUIREMENTS:
Able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications.
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures.
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information.
WORKING CONDITIONS / PHYSICAL DEMANDS:
Hybrid/remote working environment with frequent deadlines and interruptions. Participates in on-call support rotation.
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.
Benefits Include:

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Paid professional development,
• Generous health and welfare benefit package.