Systems Analyst/Programmer

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Reporting to the Director of Enterprise Applications, performs analysis, development, testing, and support for applications including Ellucian Banner modules and associated products. Provides technical expertise and assistance to functional departments to support business processes.

Gather information concerning administrative requests to determine project requirements, scope, impact, and timeline.

Communicates regarding project details within the applications team and with affected users at all levels.

Designs, develops, and implements solutions.

Resolves functional users’ questions and problems, escalating issues to other ITD staff or vendor support as required.

Performs application programming and report development as necessitated by project requirements, ensuring adherence to established security standards.

Develops and maintains reports for regulatory compliance and other purposes.

Reviews system upgrades and version releases, and coordinates planning with the Enterprise Applications team, other ITD departments, and stakeholders.

Analyzes workflow, use of system features, and data management for ERP applications when working with user departments.

Collaborates with functional staff to increase productivity and efficiency through feature implementation, supplemental programs and reports, or system modification.

Learns and supports new academic and administrative applications as needed.

Performs other related duties as assigned.

EQUIVALENCY STATEMENT: We welcome and encourage applicants who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position. REQUIRED:

• Associates degree in Computer Science, Information Technology, or related field;
• Five (5) years applications support or programming;
• Three (3) or more years of experience with report writing and support;
• Experience with Ellucian Banner or other higher education ERP Systems;
• Experience with training and supporting enterprise applications;
• Strong SQL and PL/SQL experience;
• Relational Database application development experience;
• Knowledge of tables, packages, stored procedures, triggers, views;
Experience in a college or university setting;
• Knowledge of revision control systems;
• Ability to work with a diverse staff and faculty.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree; Java; Crystal Report writing ;
• Strong commitment to customer service;
• Ability to communicate and collaborate effectively with constituents at all levels.

Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

Full-time, Non-Unit Professional position

Salary: Salary is commensurate with experience; plus comprehensive State benefitsHours: 37.5 hrs./weekFunding Source: State
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.