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Form of workJob Description
Integration Engineer, Senior
Required Education: Bachelors
Required Degree: Computer Science, Engineering, Math, or equivalent
Years of Experience: 10 years
Substitution Criteria: 8 years of additional relevant experience may be substituted for education
Position Title: EOG Event Management Triage Engineer Senior
SHIFT: 3RD SHIFT 10 PM TO 8:30 A, CST
SCHEDULE: THURSDAY TO SUNDAY
LOCATION: ONSITE /GOV SITE -AUSTIN, TX
AITC building-1615 Woodward St.
As an Event Management Triage Engineer, Sron our team supporting VA’s Event Management, you have the chance to use your hardware and software skills to lead a team to improve the monitoring and triage processes supporting the VA. You'll work in the Enterprise Command Center with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks and evaluate and modernize VA Enterprise systems You will leverage comprehension of workflow systems and applications processes within multiple system environments. As a technical SME, you will work with system and network administrators to troubleshoot performance issues and outages. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work may include shift support during weekends, holidays, or off-hours, as required.
Required Education: Bachelors
Required Degree: Computer Science, Engineering, Math, or equivalent
Years of Experience: 10 years
Substitution Criteria: 8 years of additional relevant experience may be substituted for education
Position Title: EOG Event Management Triage Engineer Senior
SHIFT: 3RD SHIFT 10 PM TO 8:30 A, CST
SCHEDULE: THURSDAY TO SUNDAY
LOCATION: ONSITE /GOV SITE -AUSTIN, TX
AITC building-1615 Woodward St.
As an Event Management Triage Engineer, Sron our team supporting VA’s Event Management, you have the chance to use your hardware and software skills to lead a team to improve the monitoring and triage processes supporting the VA. You'll work in the Enterprise Command Center with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks and evaluate and modernize VA Enterprise systems You will leverage comprehension of workflow systems and applications processes within multiple system environments. As a technical SME, you will work with system and network administrators to troubleshoot performance issues and outages. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work may include shift support during weekends, holidays, or off-hours, as required.
Must Have:
- 7+ years of experience working with key indicators for IT system operability, application performance and code quality
- 7+ years of experience deploying, maintaining, and troubleshooting complex applications at an enterprise scale while working with cross-functional teams
- 5+ years monitoring and troubleshooting experience with two or more of the following APM tools, AppDynamics, DynaTrace, Splunk, Aternity or SolarWinds
- 2+ years of experience in service virtualization, AWS or Azure Cloud technologies, and SaaS and PaaS implementation
- 2+ years independently leading a team to solve difficult technical challenges
- Experience with using Microsoft Office, including Word, Excel, and PowerPoint
- Deep experience in one or more Technology Areas (Network, Windows, Desktop, Unix/Linux, AWS or Azure Cloud, WebSphere Middleware, Java/JS Development, Microsoft or Oracle Database)
- Experience with test-driven development, distributed systems, microservices and cloud-native application implementation
- Experience with the following tools: Oracle Enterprise Manager, Riverbed – Aternity, and ServiceNow
- Possession of excellent written and verbal communication skills
- Possession of strong critical thinking and error assessment capabilities
- Public Trust Clearance
