Entry Level Healthcare / Medical Device Customer Service

Are you looking for a job opportunity with a purposeful organization in a role responsible for solving Customer Service? Do you have strong Customer Service and computer skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with a rapidly growing personal safety device company for contract to hire Customer Service Representative openings!These positions are currently available in person in Concord, CA.

Working with TEKsystems – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Bay Area professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Bay Alarm Medical: Customer Service Representative

Start Date: 2/19/2024

Pay Range: $18-20/hr

Contract Length: 6 month contract to hire

Worksite Location: 1140 Galaxy Way Suite #150, Concord, CA 94520

Schedule:

Hours of Operation are Mon-Fri 6am-6pm Sat & Sun 8am-4:30pm – must be open to any shift within this range.

Job Description:

Handle and bring to resolution, inquires from customers regarding service, billing, technical assistance, procedures, or any facet of a customer’s account. Manage outgoing phone calls and customer requests.

Essential Job Functions:

·        Answer incoming telephone calls

·        Initiate outbound calls to customers

·        Provide exceptional Customer Service

·        Perform all data entry needed to keep customer accounts current and accurate

·        Schedule follow up calls

·        Identify solutions to customer problems

·        Technical Support troubleshooting

·        Billing inquiries

·        Account updating

·        Cancellations

·        Respond to customer inquiries regarding:

·        Alarm signals

·        Pending follow up calls

·        Return procedures

·        Accounts receivable

·        Log account activity in salesforce.com

·        Work with ups.com, maintain data in vendor systems, and run inquiries and audits through merchant account systems

·        Sit with and help educate new hires on workflow, processes of Bay Alarm Medical

·        Understand the intricacies of all hardware deployed, and be able to walk customers through installation, troubleshooting, etc

·        Provide excellent Customer Service, up to and including saving customers

Company Information:

For over 70 years, Bay Alarm Medical’s singular mission has been to protect the most important things in life – family, health and independence. We pride ourselves in providing the best ife-saving alert systems in the nation. Our clients are fully protected with industry-leading medical alert technology\ and backed by one of the country's most reliable, USA-based, 24-hour medical alarm emergency call centers.

Drug Test: Yes – not screening for THC

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.