Entry Level Customer Service Representative

We are in need of an Entry Level Customer Service Representative with the vision and drive to deliver best in class Customer Service for leading customer-centric brands. The Entry Level Customer Service Representative will be responsible for all functions related to Customer Service, processing sales orders, sales support, and maintaining compliance standards. As our Entry Level Customer Service Representative, you will be the heart and soul of the customer experience and join a team that continues to be one of the best solutions for a brand looking to increase their market share.

Entry Level Customer Service Representative Essential Functions:

• Ensure that all customer experience standards are being met with the utmost integrity and professionalism in order to drive sales
• Respond to customer requests looking for more information regarding specific products or services and make recommendations based on their wants and needs with the goal of processing sales orders and increasing revenue
• Maintain strong knowledge of all products and services, this includes staying ahead of any changes in compliance standards, customer eligibility, and regulations
• Demonstrate aptitude and openness in adapting to the individual needs of each consumer which includes de-escalating situations, providing solutions, and delivering targeted recommendations
• Provide consumers with timely and accurate information
• Understand, practice, and exemplify the values within our organization and the brand that you are working with

Entry Level Customer Service Representative Key Requirements:

• Proven experience in Customer Service, retail, hospitality, or sales background is preferred but not required
• Have a firm grasp of training policies and procedures in order to streamline employee objectives
• High degree of self-motivation and independence, but also have the ability to work and excel in a collaborative team-oriented environment
• Ability to communicate ideas and thoughts effectively to any level in the organization including the clients directly
• Critically and strategically think in order to effectively handle customer complaints and issues and work in a fast-paced team setting
• Punctuality and preparedness

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Professional development assistance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person