Address
Form of workDescription:
• Manage a large amount of Inbound calls, in a timely matter, while delivering great Customer Service.
• Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
• Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
• Capture the concerns of the customer and properly document calls to create a case.
• Provide accurate information to customers, close cases, and/or dispatch to the proper department for additional assistance.
• Work fluidly with the team for clear feedback and growth opportunities.
• Will use multiple screens, software, and processes to assist customers.
-Must be available Monday-Friday from 6 am-5:00 pm as there are various scheduled within this timeframe
Skills:
Customer Service, computer navigation, outbound
Top Skills Details:
Customer Service, computer navigation, outbound
Additional Skills & Qualifications:
Education: College Degree preferred but equivalent work experience is sufficient Good decision-making skills - must be able to work independently with little supervision. Automotive or dealer experience is a HUGE PLUS. Preferred but not required. Must be able to work with a team and on their own.
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
