Address
Form of workEnterprise System IT Specialists provide Agency mission partners with consultation, analysis, and problem resolution for technology products, applications, data and system access, and software issues.Qualifications: Minimum Qualifications
- Working knowledge of Microsoft Office products (Outlook, MS Word, Excel, PowerPoint)
- IT skills such as:
- Voice transmission
- Data communications
- VoIP
- Enterprise server management
- Local Area Network (LAN) and Wide Area Network (WAN)
- Facsimile
- Experience with access administration
- Experience with desktop hardware, software, and peripherals
- Experience eliciting information on technical problems from non-technical mission partners
- Ability to communicate complex concepts/issues in a manner matched to the audience
- Excellent communication skills
- Dedicated, accountable, and dynamic work ethic focused on delivering results in demanding environments
- Strong collaboration and teamwork skills
- Flexibility to meet mission needs
- The ability and willingness to travel worldwide. Travel may be in temporary or longer term capacity (generally 2-3 years).
- Ability to meet the minimum requirements for joining CIA, including U.S. citizenship and a background investigation
- Ability to apply project management and systems engineering principles to initiate, plan, execute, control, and close the work of a team to meet mission needs
- Microsoft Certified Systems Engineering (MCSE)
- IT skills such as:
- TCP-IP networks
- Applications development
- Digital/analog fault isolation
- Repair to least replaceable unit
- Associate's degree in one of the following fields or related studies:
- Computer Science
- Computer Information Systems
- Information Science & Technology
- Management Information Systems
- Or a similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training in the field
- At least 3.0 GPA on a 4-point scale
- Bachelor's degree in one of the following fields or related studies:
- Computer Science
- Computer Information Systems
- Information Science & Technology
- Management Information Systems
