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SalaryThe general salary range for this position is $93,000- $112,000. Salary offers will be commensurate with experience, qualifications, skills, training, and education.
The Humane Society of the United States (HSUS), the nation’s most effective animal advocacy organization, is seeking a Enterprise Solutions Engineer for the Technology and Information Solutions department. In this position you will be managing and optimizing our constituent relationship management systems, ensuring the seamless flow of information, and leveraging technology to enhance our donor and volunteer engagement efforts. Your expertise in enterprise systems, data management, and analytics will play a crucial role in supporting our mission to improve the lives of animals and strengthen our relationships with our constituents. drive the vision, strategy, and operations for all Enterprise Solutions in support of the constituent experience. Working with the Advancement, Data Analytics, and Technology teams to develop, and execute plans for system enhancement and maintenance.
You will be responsible for:
- Driving vision, strategy, and roadmap for systems across the enterprise. Executing against that strategy and vision. Consolidating technology solutions across the enterprise, synchronizing business needs with technology systems and driving accountability for business owners in each solution area;
- Maintaining and improving upon the current technology inventory and capability listing as the organization grows and evolves;
- Overseeing the implementation, customization, and administration of the core enterprise systems that house constituent data;
- Developing and maintaining data entry protocols, workflows, diagrams, and dictionaries, ensuring consistency and adherence to data management best practices;
- Collaborating with cross-functional teams to identify and implement system enhancements, workflows, and automation to streamline processes and improve efficiency;
- Providing oversight for projects associated with all systems containing constituent data. This work also includes all syncs between these systems and replication to the data warehouse. Evaluating new requests for Application Programming Interfaces (APIs) that staff wish to connect to constituent systems. Guiding the team responsible for data integrity and security along with system access and permission levels, which includes regular audits of system users, administrators, automated syncs, and bots;
- Collaborating with the Director of Infrastructure, managing the development and maintenance of technology governance for the enterprise technology disciplines: data, application, and infrastructure;
- Serving as a SME for any system-related inquiries, troubleshooting issues, new technology requests, and liaising with technical support when necessary;
- Providing training and support to staff members on system usage, best practices, and data entry guidelines;
- Ensuring compliance with data protection regulations and maintain confidentiality and security of constituent information;
- Staying informed about emerging trends, updates, and features in enterprise technology, recommending and implementing enhancements as appropriate;
- Performs other duties or responsibilities, as assigned.
- Bachelor’s degree in a related field or equivalent work experience required;
- A minimum of 10 years of related work experience required;
- Strong technical proficiency in applications and software platforms (e.g., ROI, Engaging Networks, Salesforce, Blackbaud CRM) and data management principles required;
- Solid understanding of the principles of database management, systems development lifecycle, and business process workflow;
- Proven experience taking business requirements from concept to execution in a solution that is efficient and delivers expected results, including defining roles, stakeholder involvement, scope, risks, dependencies, deliverables, and review and approval processes;
- Demonstrated understanding of the ITIL framework, notably in the area of Configuration Management Database (CMDB). With a keen ability to articulate the intricate relationships between various system components, they ensure precise configuration tracking and management. Their expertise is marked by analytical prowess and a steadfast commitment to advancing the organization's technology infrastructure;
- Ability to manage multiple projects simultaneously with high degree of accuracy and attention to detail and large, diverse project teams;
- Experience with vendor relations;
- Ability to manage issues requiring problem resolution and conflict management with excellent interpersonal and intervention skills;
- A perpetual learner and excited to experiment with new tools, processes, formats, methods, and ideas;
- Takes initiative, not afraid to fail, asks thoughtful questions, and constantly seeks better ways of working and communicating;
- Well organized, energetic, and empathetic with exceptional skills in time management, prioritization, communication, coaching, and relationship building;
- Familiarity with nonprofit fundraising processes and donor management best practices;
- Detail-oriented with exceptional organizational and time management skills to handle multiple tasks and meet deadlines;
- Excellent communication and interpersonal skills to effectively collaborate with staff at all levels and provide training and support;
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment;
- Understanding of data protection and privacy regulations (e.g., GDPR, CCPA) and their implications for CRM system usage;
- Team member who will do what it takes to help us deliver successful projects and maintain a great organizational culture;
- Strong interest in animal protection issues preferred.
When applying please submit your resume and cover letter as one document.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age national origin, sexual orientation, gender identity, disability, marital or parental status or protected veteran status. EOE
