Address
Form of workLocation: Salinas, CA or within commuting distance (1 day per week) preferred.
About the role
About the role
- ZAG Technical Services, a leading IT Managed Service Provider (MSP), is seeking an Enterprise Operations Specialist to support a prestigious client with complex on-premises and cloud infrastructure. With 24/7, 365 days a year international production operation, our client demands the highest level of IT support and operational excellence. As theEnterprise Operations Specialist, you will play a pivotal role in maintaining and optimizing the client’s IT infrastructure while ensuring seamless operations and world class customer service.
Pre-Requisites
- Experience working at a management level (minimum 4 years) ideally within the Information Technology industry
- Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred, not required); MBA preferred
- Strong knowledge of on-premises and cloud technologies, including but not limited to AWS, Azure, and Google Cloud.
- Proficiency in virtualization, networking, and storage solutions.
- Experience with IT security and compliance standards.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Exceptional project management and organization skills
- Demonstrate leadership skills and the importance of good decision making
- Must have articulate, written and verbal business-level communication capabilities
- Experience and proficiency with driving continuous improvement strategies, i.e., Lean, Six Sigma, etc.
- Familiarity and certification with IT best practices such as ITILv4 is a plus.
- IT certifications such as CompTIA A+, Network+, Security+, or equivalent are a plus.
Responsibilities / Job Functions
The Enterprise Operations Specialist will serve as a liaison between client IT leadership at the CIO/VP level and ZAG Management (Engineering, PMO, Architecture, Client Operations, Data Services) to deliver the following:
The Enterprise Operations Specialist will serve as a liaison between client IT leadership at the CIO/VP level and ZAG Management (Engineering, PMO, Architecture, Client Operations, Data Services) to deliver the following:
- Infrastructure Management:
- Monitor, maintain, and optimize the client's on-premises and cloud infrastructure to ensure uninterrupted operation.
- Collaborate with the client's internal IT teams and other stakeholders to align technology solutions with business objectives.
- Incident Response:
- Facilitate response to incidents, service requests, and outages promptly, ensuring maximum availability of IT systems to continuity of the client's operations.
- Troubleshoot and resolve complex IT issues efficiently, addressing root cause to prevent future outages.
- Performance Monitoring:
- Continuously monitor the performance of the infrastructure and take proactive steps to address bottlenecks, improve system efficiency, and improve end user experience.
- Implement capacity planning and scalability solutions to accommodate the client's growth.
- Security and Compliance:
- Work closely with the client's security and compliance teams to ensure that all systems and data are protected and meet industry standards and regulations.
- Implement security best practices and recommend enhancements as necessary.
- Project Delivery:
- Collaborate with client and ZAG stakeholders to assure on time, on scope, and on budget IT infrastructure project delivery.
- Documentation:
- Maintain detailed documentation of the client's IT infrastructure, configurations, and changes for reference and auditing purposes.
- Vendor Management:
- Collaborate with third-party vendors and service providers to resolve technical issues and optimize service delivery.
- Continuous Improvement:
- Identify opportunities for process improvement, automation, and efficiency gains in the client's IT operations.
Special Requirements:
- Must be available to travel to client sites within North America
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
About ZAG:
ZAG Technical Services empowers our clients’ success through intelligent business solutions that increase employee productivity, network security and team collaboration. We aim to ensure that our client’s IT investments drive ROI, provide a competitive advantage and help businesses grow. We do this by living our core set of values: Integrity Foremost, Client-Centered, Accountable Always, Teamwork Throughout, and Exceptional is the Goal.
What ZAG has to offer:
ZAG Technical Services empowers our clients’ success through intelligent business solutions that increase employee productivity, network security and team collaboration. We aim to ensure that our client’s IT investments drive ROI, provide a competitive advantage and help businesses grow. We do this by living our core set of values: Integrity Foremost, Client-Centered, Accountable Always, Teamwork Throughout, and Exceptional is the Goal.
What ZAG has to offer:
- Competitive compensation package
- Benefits including medical, dental, vision, 401K and life insurance
ZAG Technical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees.
ZAG Technical Services is an E-Verify participant and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
