Enterprise Fraud Manager

Job Summary

The Fraud Manager is responsible for developing and implementing strategies to detect and prevent fraudulent banking activities. This involves analyzing data, monitoring transactions and collaborating with law enforcement. They are responsible for staying current on emerging fraud trends to safeguard the organization and it’s clients from financial crimes.

This role is a hybrid position, combining both remote and in-office work.

Essential Job Duties & Responsibilities

• Developing Fraud Prevention Strategies: Create and implement effective strategies to prevent and detect various types of fraud, such as identity theft, account takeovers, and payment fraud. Collaborate with Organizational Development Team to provide training to staff and clients on fraud prevention measures and raise awareness about potential risks.
• Collaborating with Cross-functional Teams: Work closely with internal business partners to ensure a comprehensive and coordinated approach to fraud prevention and detection. Continuously review and enhance fraud prevention and detection processes and tools based on evolving threats and organizational needs.
• Staying informed of Fraud Trends: Stay updated on the latest fraud trends, technologies, and methodologies to adapt strategies and tool accordingly.
• Monitoring and Investigating: Analyze transaction data and patterns to identify suspicious activities. Conduct thorough investigations into suspected incidents of fraud, working closely with internal business partners, law enforcement, and external agencies as needed. Perform periodic risk assessments and quality control activities.
• Reporting and Documentation: Maintain accurate records of fraud incidents, investigations, and outcomes. Prepare and present reports to leadership on a regular basis. Manage procedural documents. Assist with internal and external audit and exam preparation.
• Projects: Complete ad hoc projects related to fraud management including development and implementation of fraud prevention and detection strategies for new business activities including Banking as a Service (Baas) and Real Time Payments (RTP).
• Leadership: Provides oversight and direction to his/her team members in accordance with the organization's policies and procedures. Coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities. Consciously creates a workplace culture that is positive consistent with the organization's goals. Leads employees to meet expectations for productivity, quality, and goal accomplishment. Provides effective performance feedback through recognition, rewards, and disciplinary action, when necessary. Maintains employee work schedules including paid time off and any requested leave of absence. Maintains transparent communication as appropriate through department meetings, one-on-one meetings, as well as email and regular interpersonal communication.

Experience Needed:

• 5-7 years in fraud investigations and prevention required, in a financial institution strongly preferred.
• 3+ years leadership experience preferred.

Education, Licensure & Certification Needed:

• Bachelor’s degree in business administration or equivalent work experience required
• CFE (Certified Fraud Examiner) or CFCS (Certified Financial Crimes Specialist) designation strongly preferred

Skills & Abilities Needed:

• Familiar with various regulations and policies related to fraud for the financial industry
• Ability to design, implement, and manage a financial institutions fraud program
• Exceptional written and verbal communication skills for interactions at all levels across the organization
• Must be resourceful, creative, innovative, results driven, and adaptable
• Ability to perform problem solving in a complex demanding environment by drawing on a pool of technical experience, business understanding and good judgment
• Critical thinking and decision-making skills
• Vendor relationship management and negotiation
• Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)