Address- Create, configure, and manage OneDrive, SharePoint and Teams sites, libraries, lists, pages, web parts, apps, and workflows
- Implement and enforce content governance policies and best practices for OneDrive, SharePoint and Teams sites
- Monitor and troubleshoot content storage site performance, security, and availability
- Provide technical support and guidance to OneDrive users as well as SharePoint and Teams site owners and users
- Develop and deliver training materials and sessions on SharePoint and Teams features and functionality
- Collaborate with the M365 Administrator, the IT team, and the business units to identify and implement solutions that enhance collaboration and productivity using OneDrive, SharePoint and Teams.
- Provides support and training to business SharePoint Online site owners.
- Designs, creates and modifies Microsoft SharePoint Online sites and web pages, providing structure design and planning and executing concurrent SharePoint Online projects according to deadlines, internal methodologies, customer expectations and budgets.
- Administer Opentext Cloud Solution and integrate Opentext into SharePoint primary portal.
- Handles Tier 1 through 3 SharePoint Online ECM support tickets.
- Participate in legal hold requests and discoveries as assigned.
- Reviews and monitors usage reports.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
- Provides telephone, e-mail, and after-hours support to all sites using various tools.
- Develops and maintains clear, concise, and accurate technical documentation for the application and supporting infrastructure environment, including detailed design documents, and builds procedures, training, and technical support guidelines.
Special assignments or tasks assigned to the employee by their superior, as determined from time to time in their sole and complete discretion.
