Address
Form of workPosting Details
Posting Summary
Working Title
Enrollment Services Specialist (Education Support Spec II)
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Non-Exempt
Pay Band
03
Position Number
298W0150
Agency
Laurel Ridge Community College
Division
Laurel Ridge Community College (Div)
Work Location
Fauquier - 061
Hiring Range
The hourly pay range is $13.63-$19.47 per hour.
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Afternoon/Evening position. Will work M-Th until 8 or 9pm on site. May occasionally be requested to work different hours as needed by the college.
Sensitive Position
No
Job Description
Best consideration for applications submitted by February 26, 2023.
The Enrollment Services Specialist will promote a customer service-oriented atmosphere by addressing current and prospective students' needs (via email, phone, electronic chat, or in-person) in an effective and timely manner. The Enrollment Services Specialist will also perform various administrative duties essential to the operation of the Student Services division. Additionally, this position will utilize multiple technical tools including the admissions application (XAP), the Student Information System (SIS), Navigate, Perceptive Content, LiveChat, Microsoft Office Suite, Google Office Suite, and more. This includes but is not limited to all Admission & Enrollment forms (placement waivers, domicile, enrollment requests, etc.).
This is a part-time 29 hour per week afternoon and evening position. The expected working hours will be early or mid afternoon through 8 or 9pm, M-Th. We may occasionally request a change in working hours to assist with specific college events. Typically, this position will be required to work most hours on campus, in person. Once an initial training period is completed, this position may have some limited opportunities for telework, however, the majority of time worked will always be required to be on site. Regular attendance is a requirement of this position.
Duties include:
• Greeting visitors to the building
• Answering phone and live chat queries; answering questions as appropriate and referring others to appropriate employee for follow up
• Assisting students with passwords and other common issues
• Assisting students with enrolling in classes and troubleshooting problems with enrollment
• Current student outreach as needed
• Answering basic student questions over email, phone, chat, and in person
• Processing Enrollment Services paperwork including enrollment requests, documentation updates, and more.
• Assisting faculty and staff with questions and needs related to student enrollment.
• Utilizing and updating multiple computer-based applications including but not limited to Oracle PeopleSoft SIS, EAB Navigate, and Hyland Perceptive Content.
Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies. Positions requiring more than two days of telework weekly will require approval from the Department of Education's Cabinet Secretary. Positions requiring more than two days of telework weekly require approval from the Office of the Governor's Chief of Staff.
Compensation:
The hourly pay range is $13.63-$19.47 per hour. The position is part time and as such cannot exceed 29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our professional development and educational assistance policies.
About Laurel Ridge Community College
Watch: Grow with us as we become Laurel Ridge Community College
Laurel Ridge Community College is a comprehensive, nonresidential, two-year public institution of higher education with four locations - the Fauquier and Middletown campuses, the Luray-Page County Center and the Vint Hill Site - as well as outreach sites throughout the college's service region. The service region includes the counties of Clarke, Fauquier, Frederick, Page, Rappahannock, Shenandoah, and Warren, and the city of Winchester.
Laurel Ridge's Middletown Campus and the Luray-Page County Center are nestled within the Shenandoah Valley with easy access to a wide variety of outdoor recreational activities, historical sites, and a welcoming network of towns and cities where families grow, and diverse businesses thrive. Laurel Ridge's Fauquier Campus and the Vint Hill Site are located within the Upper Piedmont region of Virginia. Situated in Fauquier County, and located just 40 miles west of Washington, D.C., this area offers the opportunity for living in a beautiful rural landscape with easy access to our nation's capital.
Laurel Ridge offers nearly 75 associate degree and certificate programs in a wide variety of disciplines, as well as workforce training programs for employees and employers. Laurel Ridge offers a variety of day, evening, weekend, and online classes. As one of the fastest growing community colleges in the Virginia Community College System (VCCS), Laurel Ridge serves more than 8,400 unduplicated students through our credit courses, and over 1,300 employers through Workforce Solutions' business and professional development programs. In terms of student enrollment, Laurel Ridge is the seventh largest of the 23 colleges in the Virginia Community College System. Laurel Ridge is a consistently high performer in the performance-based funding metrics established by the Virginia Community College System.
Laurel Ridge Community College Strategic Initiatives
Your Expertise.
Our Inspiring Culture.
Enriching Lives and Community Vitality.
We are an inclusive and engaged community and recognize the value that students, faculty, and staff from different backgrounds bring to the educational experience. These concepts are deeply embedded within our institution and governance systems and guided by strategic plans established through the Virginia Community College System and the college.
Opportunity 2027, approved by the State Board for Community Colleges, calls for Virginia Community Colleges to achieve equity in access, learning outcomes, and success for students from every race, ethnicity, gender, and socioeconomic group.
As we fully transition into our new identity as "Laurel Ridge Community College," we also embark on work guided by our own six-year strategic plan. This plan, Engage 2027, was created following a year-long process involving many students, staff, faculty, and community members. The thoughtful contributions of these stakeholders helped create the foundation for our local college efforts over the next six years. Engage 2027 rests on a foundation of four core concepts: "Invite, Include, Innovate, and Impact," and calls for college stakeholders to recommit to building a more diverse and inclusive college that welcomes every student, ensures every student success, supports faculty and staff, and leaves a strong, enduring, imprint on our communities.
The college is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• A self-starter with a positive attitude
• A calm demeanor with quick critical thinking skills
• Ability to multi-task despite constant interruptions in a high-intensity, high-volume work environment.
• Passion to help others (students, co-workers, community members).
• Great communication skills that can facilitate effective communication with a variety of audiences.
• Presents a professional demeanor and appearance, is friendly and patient.
• Strong organizational skills.
• Responsible and trustworthy
• Consistently completes work with a high degree of accuracy
• Experienced and confident user of Microsoft Office Suite software.
• Able to be productive working as part of team or working independently
• Knowledge of common office practices, techniques and technology.
• Able to make sound decisions based on policies, rules, best practices, and available information.
• Proven academic excellence and subject matter knowledge, which may be evidenced by training, experience, and/or an associate degree.
Preferred Qualifications
• Experience with PeopleSoft SIS preferred
• Experience working in a college or university environment preferred
• Experience working with a diverse population preferred
Operation of a State Vehicle
Yes
Supervises Employees
No
Required Travel
Travel between sites and camppuses as required for the role.
Posting Detail Information
Posting Number
WGE_1304P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/16/2023
Job Close Date
08/16/2023
Open Until Filled
Agency Website
https://laurelridge.edu/
Contact Name
Kristin Iden
Email
kiden@laurelridge.edu
Phone Number
Special Instructions to Applicants
Upload Cover Letter (this is optional, but recommended) and resume (this is optional, but recommended) and Unofficial Transcripts (this is optional). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/57729
Posting Summary
Working Title
Enrollment Services Specialist (Education Support Spec II)
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Non-Exempt
Pay Band
03
Position Number
298W0150
Agency
Laurel Ridge Community College
Division
Laurel Ridge Community College (Div)
Work Location
Fauquier - 061
Hiring Range
The hourly pay range is $13.63-$19.47 per hour.
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Afternoon/Evening position. Will work M-Th until 8 or 9pm on site. May occasionally be requested to work different hours as needed by the college.
Sensitive Position
No
Job Description
Best consideration for applications submitted by February 26, 2023.
The Enrollment Services Specialist will promote a customer service-oriented atmosphere by addressing current and prospective students' needs (via email, phone, electronic chat, or in-person) in an effective and timely manner. The Enrollment Services Specialist will also perform various administrative duties essential to the operation of the Student Services division. Additionally, this position will utilize multiple technical tools including the admissions application (XAP), the Student Information System (SIS), Navigate, Perceptive Content, LiveChat, Microsoft Office Suite, Google Office Suite, and more. This includes but is not limited to all Admission & Enrollment forms (placement waivers, domicile, enrollment requests, etc.).
This is a part-time 29 hour per week afternoon and evening position. The expected working hours will be early or mid afternoon through 8 or 9pm, M-Th. We may occasionally request a change in working hours to assist with specific college events. Typically, this position will be required to work most hours on campus, in person. Once an initial training period is completed, this position may have some limited opportunities for telework, however, the majority of time worked will always be required to be on site. Regular attendance is a requirement of this position.
Duties include:
• Greeting visitors to the building
• Answering phone and live chat queries; answering questions as appropriate and referring others to appropriate employee for follow up
• Assisting students with passwords and other common issues
• Assisting students with enrolling in classes and troubleshooting problems with enrollment
• Current student outreach as needed
• Answering basic student questions over email, phone, chat, and in person
• Processing Enrollment Services paperwork including enrollment requests, documentation updates, and more.
• Assisting faculty and staff with questions and needs related to student enrollment.
• Utilizing and updating multiple computer-based applications including but not limited to Oracle PeopleSoft SIS, EAB Navigate, and Hyland Perceptive Content.
Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies. Positions requiring more than two days of telework weekly will require approval from the Department of Education's Cabinet Secretary. Positions requiring more than two days of telework weekly require approval from the Office of the Governor's Chief of Staff.
Compensation:
The hourly pay range is $13.63-$19.47 per hour. The position is part time and as such cannot exceed 29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our professional development and educational assistance policies.
About Laurel Ridge Community College
Watch: Grow with us as we become Laurel Ridge Community College
Laurel Ridge Community College is a comprehensive, nonresidential, two-year public institution of higher education with four locations - the Fauquier and Middletown campuses, the Luray-Page County Center and the Vint Hill Site - as well as outreach sites throughout the college's service region. The service region includes the counties of Clarke, Fauquier, Frederick, Page, Rappahannock, Shenandoah, and Warren, and the city of Winchester.
Laurel Ridge's Middletown Campus and the Luray-Page County Center are nestled within the Shenandoah Valley with easy access to a wide variety of outdoor recreational activities, historical sites, and a welcoming network of towns and cities where families grow, and diverse businesses thrive. Laurel Ridge's Fauquier Campus and the Vint Hill Site are located within the Upper Piedmont region of Virginia. Situated in Fauquier County, and located just 40 miles west of Washington, D.C., this area offers the opportunity for living in a beautiful rural landscape with easy access to our nation's capital.
Laurel Ridge offers nearly 75 associate degree and certificate programs in a wide variety of disciplines, as well as workforce training programs for employees and employers. Laurel Ridge offers a variety of day, evening, weekend, and online classes. As one of the fastest growing community colleges in the Virginia Community College System (VCCS), Laurel Ridge serves more than 8,400 unduplicated students through our credit courses, and over 1,300 employers through Workforce Solutions' business and professional development programs. In terms of student enrollment, Laurel Ridge is the seventh largest of the 23 colleges in the Virginia Community College System. Laurel Ridge is a consistently high performer in the performance-based funding metrics established by the Virginia Community College System.
Laurel Ridge Community College Strategic Initiatives
Your Expertise.
Our Inspiring Culture.
Enriching Lives and Community Vitality.
We are an inclusive and engaged community and recognize the value that students, faculty, and staff from different backgrounds bring to the educational experience. These concepts are deeply embedded within our institution and governance systems and guided by strategic plans established through the Virginia Community College System and the college.
Opportunity 2027, approved by the State Board for Community Colleges, calls for Virginia Community Colleges to achieve equity in access, learning outcomes, and success for students from every race, ethnicity, gender, and socioeconomic group.
As we fully transition into our new identity as "Laurel Ridge Community College," we also embark on work guided by our own six-year strategic plan. This plan, Engage 2027, was created following a year-long process involving many students, staff, faculty, and community members. The thoughtful contributions of these stakeholders helped create the foundation for our local college efforts over the next six years. Engage 2027 rests on a foundation of four core concepts: "Invite, Include, Innovate, and Impact," and calls for college stakeholders to recommit to building a more diverse and inclusive college that welcomes every student, ensures every student success, supports faculty and staff, and leaves a strong, enduring, imprint on our communities.
The college is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
• A self-starter with a positive attitude
• A calm demeanor with quick critical thinking skills
• Ability to multi-task despite constant interruptions in a high-intensity, high-volume work environment.
• Passion to help others (students, co-workers, community members).
• Great communication skills that can facilitate effective communication with a variety of audiences.
• Presents a professional demeanor and appearance, is friendly and patient.
• Strong organizational skills.
• Responsible and trustworthy
• Consistently completes work with a high degree of accuracy
• Experienced and confident user of Microsoft Office Suite software.
• Able to be productive working as part of team or working independently
• Knowledge of common office practices, techniques and technology.
• Able to make sound decisions based on policies, rules, best practices, and available information.
• Proven academic excellence and subject matter knowledge, which may be evidenced by training, experience, and/or an associate degree.
Preferred Qualifications
• Experience with PeopleSoft SIS preferred
• Experience working in a college or university environment preferred
• Experience working with a diverse population preferred
Operation of a State Vehicle
Yes
Supervises Employees
No
Required Travel
Travel between sites and camppuses as required for the role.
Posting Detail Information
Posting Number
WGE_1304P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/16/2023
Job Close Date
08/16/2023
Open Until Filled
Agency Website
https://laurelridge.edu/
Contact Name
Kristin Iden
kiden@laurelridge.edu
Phone Number
Special Instructions to Applicants
Upload Cover Letter (this is optional, but recommended) and resume (this is optional, but recommended) and Unofficial Transcripts (this is optional). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/57729
