Engineering Director - Site Reliability Engineering

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Key Responsibilities:

• Implement software development practices to build observability, alerting, tracing, automation and self-healing capabilities to maintain the highest levels of platform availability.
• Lead 24x7 production support for the environment to quickly restore service during impacts.
• Drive accountability for quality aspects in release, system performance, platform availability, operational efficiency, risk management, information security and data management.
• Champion and drive cross-organizational development efforts for the optimization of application monitoring and resiliency capabilities.
• Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.
• Implement tools, automation and processes to ensure software is released in a streamlined and reliable manner from development to production.
• Adhere to compliance targets and enterprise security standards.
• Act as forward-thinking leader and remain current on modern technology-leading trends.
• Attract, retain and grow top talent, providing guidance, career development and mentorship to team members.

Qualifications:

• 10+ years of overall technology industry experience and technical delivery for large-scale organizations or start-ups
• Strong systems engineering and hands on application development skills (Java, Go, React). Along with a high degree of technical knowledge, ranging across several technologies (e.g platform enablers including Prometheus, Consul, Vault, ELK and Infrastructure platforms including Cloud, networking and storage)
• Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (e.g. DevOps, CD/CI, Agile, etc.)
• Extensive experience as a leader within a Technology organization and/or in a product development company with experience developing observability and self-healing capabilities.
• Knowledge of Merchant Ecosystems – Payments Submissions and Merchant Data Characteristics platforms preferred.
• Ability to understand the overall picture of a product roadmap (1 – 3 years) and experienced in building real time/batch distributed applications in cloud Architecture, In Memory computing systems and event driven architecture.
• Ability to lead multiple priorities and rapidly guide the organization through change moments.
• Demonstrate thought leadership to overcome challenges and inspire change.
• Understand how effectively deliver innovative products that link customer needs and business drivers together.
• Be a hands-on technologist that can not only do effective code reviews but can also code, understands what a pull request means, and understands code etiquette.
• Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process.
• Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.
• Able to lead with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.
• Experience in building high quality and efficient Engineering teams with a strong engineering approach.
• Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.
• Able to define precise, well-understood objectives and key results for the department, teams, and individuals.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).

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