Engineer- Quality/Customer Satisfaction

We are looking for a Customer Satisfaction Engineer for our client located in Troy, MI. This is a full time contract position.

The Customer Satisfaction Engineer is responsible for supporting the customer onsite working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Will provide information relevant to new products and processes.

RESPONSIBILITIES:

• Provide suggestions/solution plan to internal functions for customer problem solving.
• Provide technical expertise to customer whenever necessary and ensure customer is effectively handling products in their processes.
• Work with the team to implement cost reduction initiatives where applicable.
• Track customer complaints
• Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve satisfaction level.
• Coordinate in plant coverage for prototypes, pilot runs, special runs and new model year start up.
• Follow EHS policies where applicable.
• Coordinate sorts, reworks, and special investigation analysis as needed.

REQUIREMENTS:

• Bachelors Degree in Engineering
• Automotive experience
• Proficient with Microsoft Office Suite
• Excellent communication and organization skills
• Prior wiring harness engineering experience/wiring harness manufacturing knowledge/previous harness design experience
• Ability to troubleshoot wiring harness problems
• Knowledge of wiring schematics
• Must be open to travel

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overnight shift

Application Question(s):

• Do you have a Bachelors Degree in Engineering?
• How many years of wire harness experience do you have?

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Troy, MI 48098 (Required)

Ability to Relocate:

• Troy, MI 48098: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person