Engineer III, Service NGS Instruments

When you are part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With annual revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make meaningful contributions to the world.

Location/Division Specific Information
Work Location: Carlsbad, CA (on-site)

Group: Life Sciences Solutions Group

Division: Clinical Next-Generation Sequencing Division

How will you make an impact?

You will be working within a multidisciplinary team of engineers and scientists to support an R&D team performing new product development and sustaining projects using Ion Torrent instruments for both research use only (RUO) and in vitro diagnostic (IVD) applications. This candidate will own the hardware support and maintenance of Next Generation Sequencing (NGS) platforms at the Carlsbad, CA site and help direct part-time service resources when applicable. They will help train users in basic troubleshooting and manage all aspects of instrument service on site.

What will you do?

• Provide on-site service and maintenance for Ion Torrent instrumentation including debugging, troubleshooting, and repairing faulty instrumentation for R&D teams.
• Collaborate with development team and instrument users to identify novel issues and develop solutions. As needed, interface with field teams about common issues and similarly, paths to solutions.
• Develop support and training material for the broader Thermo Fisher support organization and Field Service teams for existing and in development instruments.
• Follow established procedures to perform and document planned maintenance (PM), instrument qualifications (installation, operational, and performance – IQ/OQ/PQ), software upgrades, engineering change order (ECOs) and help maintain local spare parts inventory.
• Track and quantitate failures and failure modes on internal instruments, including pulling necessary information from internal and field service teams. Learn how to use and search service record database.
• Identify and help design new tools or tests to improve troubleshooting and diagnostic capabilities for NGS instrumentation.
• Build up the troubleshooting and diagnostic capabilities of the R&D teams, training them on support processes, escalation pathways, and rudimentary service and support.

How will you get here?

Education

• Bachelor’s degree in Engineering, Biology, or related discipline.

Experience

• 6+ years working in a technical field in science or engineering
• Previous customer support or service experience and resolving/troubleshooting problems in a creative manner
• Career path that includes relevant teaching, mentoring, or training experiences
• Experience in next generation DNA sequencing and/or technical knowledge of the Ion Torrent platform is a plus
• Experience working with in vitro diagnostics (IVD) products or services is a plus

Knowledge, Skills and Abilities

• Ability to travel up to 10% domestically (several times per year) to other R&D sites (training, additional help)
• Ability to lift 30 pounds and service floor-standing instrumentation on wheels
• Proficiency in repairing complex instruments in various labs on site for time-sensitive end users (e.g. critical R&D timeline)
• Highly motivated, energetic, and skilled at prioritizing rapidly changing tasks. Ability to work in a dynamic environment with a hard-working, multidisciplinary, remote team
• Some experience with Linux, basic programming and/or scripting languages, bioinformatics and instrument control software is a plus

This position has not been approved for relocation assistance.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

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Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards