Job description
You like to automate anything which you do and you document it for the benefit of others. You are an independent problem-solver who is self-directed and capable of exhibiting deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner. Provide incident resolution for all technical production issues. Create and maintain accurate, up-to-date documentation reflecting configuration, and responsible for writing justifications, training users in complex topics, writing status reports, documenting procedures, and interacting with other Apple staff and management. Provide guidance to improve the stability, security, efficiency, and scalability of systems. Determine future needs for capacity and investigate new products and/or features. Strong troubleshooting ability will be used daily; will take steps on their own to isolate issues and resolve root causes through investigative analysis in environments where the candidate has little knowledge/experience/documentation. Administer and ensure the proper execution of the backup systems. Provide 24x7 on-call support to handle urgent critical issues. We are dedicated to the goal of building a culturally diverse and pluralistic team that reflects the multicultural variety of our customers.
Address
Sunnyvale, CA
