Engineer II, Network

GCI's Engineer II, Network applies engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. 

Essential Duties:

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. 
• Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Able to Identify opportunities for continuous improvement of the current network and/or systems facilities.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Capable of remote site support for off-site personnel and customers.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians.

Knowledge, Skills, and Abilities:

• Knowledge of standard network engineering concepts.
• Written and verbal communications skills, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural.
• Ability to create and edit network diagrams.
• Ability to provide training to team members on technology.
• Ability to work independently and within a team environment, professionally.

TECHNOLOGY ADDENDUM:

Service Management Center - Wireless Cellular Engineer: 

This role is part of the SMC Technical Resolution Team responsible for escalation support focused on technology related to Cellular. 

Protocols & Standards:

Diameter                             GTP                         UDP                         SCTP             

SCCP                                  RRC                         GRE                        VoLTE            

MGCP                                 3GPP                       TCP                         VoWIFI

RANAP                                S1-AP

Hardware and Software:

BTS                                    GGSN                      HSS                          SGSN             

AAA                                    Linux/ Unix               ePDG                       PCEF              

StarSolutions                       PCRF                       MSC                        Wireshark       

Nortel                                 eNB                         IMS                          NodeB           

MME                                   SGW                        RNC                        SPR               

PGWNetscout (nG1, nBA, nSA, Truecall)

Preferred Certifications:

Level Definition:

Position Title:           Engineer II, Network

Grade:                        E06

Additional Job Requirements: Mid-level position for the engineering professional. Must have a comprehensive understanding of telecommunications operations and functions and be familiar with Engineering functions, aspects, applicable codes, and standards. Receives work assignments of a higher level but also receives general guidance, periodic review, and direction from the supervisor. Participates in larger projects and can be counted on to complete specific assigned engineering tasks on time and within budgeted costs. Capable of performing the role of project engineer for small projects; responsible for providing technical direction to junior engineers and technicians. Demonstrated time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

Essential Duties for this position:

• Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security
• Audits, forecasts, and manages capacity, bandwidth forecasting, hardware, software licensing, and hosted devices.
• Coordinates with project management and engineering teams on a regular basis.
• Supports and manages escalations.
• Mentors junior engineers and technicians.
• Maximizes performance using network monitoring tools, troubleshooting, network and/or system outages, scheduling updates, and collaborating with architects on optimization.

Minimum Qualifications: 

• Minimum of four years' experience in any combination within the fields listed below:
• Progressive engineering experience in the information technology field.
• Experience in development and engineering environments.  
• Experience working with moderate to complex project management within a telecommunications environment or related field.
• High School diploma or equivalent required.  
• Bachelor's degree in Computer Technologies, Electrical Engineering, or related field is required. 
• Or, in addition to minimum experience required; a combination of relevant education and/or work experience sufficient to perform the duties of the job may substitute for the degree on a year for year basis.

Job Requirements at All Levels:

Because GCI is a federal contractor subject to Executive Order 14042, GCI employees may be required in the future to be fully vaccinated* against COVID-19 as a condition of employment. If this occurs, GCI will consider requests for accommodation if an individual's medical condition, disability, or sincerely held religious belief prohibits receipt of the COVID-19 vaccine.

Physical Requirements:  Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.  Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 25 lbs.

Working Conditions: The work area must be quiet and free of distractions. Lighting must be adequate and without glare. Distracting noises should be kept to a minimum. The employee's desk must be adequate, designed to safely accommodate the equipment the employee must use, e.g., computer, printer, keyboard, monitor etc. The employee must have reliable connectivity to the internet to access GCI via VPN. Employee workstation must comply with GCI's ergonomics standards. Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines.  Travel for business and training purposes may be required. 

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. May need to drive to company facilities and/or customer sites.

EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.