Surety Claims Assistant

Old Republic Surety Company (ORSC) is currently seeking a Surety Claims Assistantto join its ClaimsTeam at its home office located in Brookfield, WI. In general, the Surety Claims Assistant provides administrative support to adjusters within the Claims Department and assists with the prompt and efficient processing of claims.

DUTIES AND RESPONSIBILITIES:

• Set up new claim files in company claim processing system, obtain needed underwriting information, and work with adjusters on next steps.
• Prepare correspondence using departmental templates and adjuster-scripted written copy. Compose and type inter-departmental memos, letters, and claim acknowledgments, as needed.
• Prepare and type standard and custom reports, comparisons, and/or spreadsheets to assist adjusters with claim determinations.
• Answer incoming telephone calls, and determine next steps, while providing excellent customer service.
• Establish and maintain internal records, lists, and files, as required by internal audit and/or assigned adjuster.
• Process incoming mail to identify whether new or existing claim. File, scan, photocopy, and distribute within the Department, as appropriate.
• Monitor claims department email inbox and distribute to adjusters or respond as needed.
• Assist with processing legal bills, reserves, loss payments, and pursued recoveries, some of which may require complex reasoning skills.
• Other duties as assigned.

QUALIFICATIONS:
This position requires a High School diploma or equivalent, and at least one year of related experience.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 38.75 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Brookfield, WI 53045: Relocate before starting work (Required)

Work Location: In person