Address
Form of work
SalaryResponsibilities:
· Respond to end-users' inquiries regarding technology issues with appropriate phone etiquette providing remote support for users going through a Citrix Migration to Cloud PC in Microsoft Azure.
· Includes incident recognition, research, isolation and troubleshooting steps for first tier issues. Use ServiceNow to open and track incidents.
· Provide training to end-users on a regular basis on various aspects of technology and its application in the company.
· Work to identify and triage an issue, working to resolve the issue with the End User utilizing available Knowledge Articles and information provided.
· Escalate to Engineering for assistance with issues not addressable by the Technician
· Will actively be engaged on a daily reoccurring technical bridge for coordinated migration efforts.
Candidate will need to possess:
- Ability to Map network drives, restore printer and print drivers. Instruct End Users on updates and changes to new Operating Systems. Tier 1 Experience in User Support, handling and installing software and hardware issues. Assisting users with basic layout, user preferences, any business software setup.
- Knowledge of basic networking, VPN, Citrix and Remote Desktop Connection Basic Troubleshooting of hardware/software issues.
Job Type: Contract
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
