Encompass Admin

Secure One Capital is an Elite Mortgage Lender founded in 1995

The Best Kept Secret is interviewing again! Come join a team of amazing professionals, truly the best of the best in the industry. With a top tier compensation package, invigorating culture, and cash incentives, there is no place you would rather be. Stop being just a number and start being truly valued for all your strengths. When we hire, we hire for the long-term

Responsibilities:

• Administer assigned system and oversee processes related to user access, system settings, roles and security, customization of objects/fields/layouts, data storage, licensing requirements, etc
• Analyze and document complex business and system workflows, provide recommendations to business units, and independently create solutions within the LOS to improve workflow and reporting processes
• Review feasibility of system update requests from business process managers and provide alternative options as needed
• Conduct systems analysis to understand business impact of proposed system changes, develop applicable coding, build test script documents, administer system testing, deploy changes, and assist in monitoring system interfaces
• Create and maintain custom reports and dashboards and continually seek ways to improve data quality and productivity
• Comply with IT policies and procedures and provide recommendations on policy improvements or changes
• Develop and maintain vendor relationships
• Manage Help Desk tickets related to user issues for assigned system(s) and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Review LOS system release notes, organize task force meetings, and manage release updates
• Maintain knowledge of system administration guidelines and best practices and provide recommendations for internal process changes or improvements
• Perform other duties as assigned