EMT Ambulance Operations Supervisor

Job description

TLC Medical Transport is looking for a EMT Operations Supervisor to train and oversee the start of our BLS Division. The Supervisor will work closely with the Operations Manager and oversee the EMT's and FTO's.

Essential Duties and Responsibilities:

• Resolve issues/inquiries from field personnel regarding work assignments, vehicles, equipment, etc.
• Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care.
• Develop coordinated teamwork between field crews as part of an integrated operation – clinical performance plan.
• Investigate and resolve incoming customer service inquiries.
• Approve or disapprove shift exchanges when proper notice of request has been given after normal business hours and forward the changes to the scheduling coordinator.
• Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service and forward those changes to the scheduler.
• Maintain knowledge of all company policies and regulations ensuring consistency in interpretation of such when dealing with employees and the general public.
• Maintain an “open door” policy to field employees and encourage crew members to discuss any issues, and make suggestions for improvement.
• Participate with new employee orientation.
• Coordinate with the field training officers and clinical manager to identify clinical opportunities for improvement, and provide follow-up as necessary.
• Act as a liaison between field personnel, Operations Manager, and Executive Leadership.
• Oversee day-to-day operations, resolving daily issues that may arise. Support and encourage field personnel, ensuring the standards of Ambulance are carried out in the field.
• Oversee Investigations and Employee Performance issues.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

MUST HAVE AMBULANCE EXPERIENCE AS AN EMT OR PARAMEDIC. Supervisory experience preferred!!!

Education/Licensing/Certification:
High School Diploma or equivalent, Paramedic Certification preferred

Knowledge and Skills:

Effective oral and written communication skills, Strong reasoning skills.

www.tlcride.com

Job Type: Full-time

Benefits:

• Health Insurance
• Paid Time Off

Schedule:

• 8 Hour Shift
• On Call

Experience:

• Supervisor: 1 year (Preferred)
• Ambulance: 2 years (Required)

Education:

• High school or equivalent (Required)

License:

• CPR Certification (Required)
• Driver's License (Required)
• County EMT Certification (Required)
• State EMT (Required)

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

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