Employee Relations Lead

WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU
Box focuses on attracting, developing, and retaining world-class talent. We do that by fostering a collaborative environment that keeps Boxers growing, productive, and thriving. The Employee Relations function is an integral part of Box and essential to maintaining our epic culture. We are looking for a consultative, dynamic, and hands-on leader to help us guide the continued evolution of our Employee Relations and investigations model to align with the importance of foundational Box values.

You will work closely with the Employment Legal and People Partner teams to ensure that Box's treatment of employees is fair, respectful, and consistent with our core values. You will drive critical Employee Relations issues that are highly sensitive and require building trust and collaboration, such as work place investigations, consultation on challenging employee and manager situations, and/or manager training. Balancing time between projects and crisis-response is a critical component for success in the position. You will also work as a project manager on proactive programs that improve Employee Relations and HR/Legal compliance initiatives.

This role will be based in Redwood City, CA, Chicago, IL or Austin, TX and will report into the Head of Employment Legal/Employee Relations.

WHAT YOU'LL DO

• Conduct investigations into routine and non-routine workplace matters, including: employee concerns about discrimination, harassment, and/or retaliation and violation of other Box policies.
• Use effective investigation techniques to promptly and thoroughly investigate concerns, including: gathering and analyzing facts, applying relevant policies and practices to reach conclusions, preparing investigation reports, and documenting findings in online case management system to facilitate prompt and effective resolution of workplace concerns
• Provide consultation, guidance and coaching to People Partners and people managers to address employee behavior and possible policy violations.
• Provide guidance and assistance with the development and delivery of appropriate feedback or corrective / disciplinary actions that align with Box approach, practices, and processes
• Support design, implementation and continued evolution of end-to-end Employee Relations strategy and methodology to address work-related issues
• Develop and implement best practice templates/forms/playbooks to assist with process and/or documentation requirements
• Conduct manager training in partnership with People Partners and Employment Legal Team.
• Manage or participate on special projects / programs requiring Employee Relations stakeholder input, as needed (i.e. M&A).
• Serve as a point of contact on matters of employee/company policies and compliance, partnering closely with various stakeholders including: People Partners, Employment Legal, Business Leaders, Privacy & Security, and other internal teams
• Build trusted relationships quickly, and lead with warmth, empathy, compassion, and creativity to think inside of and outside of the box to drive the right solutions
• Report on overall Employee Relations trends by geography, team and/or organization to strengthen policies/practices/leader enablement
• Liaise between the People Team, Employment Legal Team, business groups, and other stakeholders at Box, all while representing Box values and culture.

WHO YOU ARE

• 8+ years HR Generalist/People Business Partner experience with 5+ years of direct Employee Relations/investigations experience
• Undergraduate degree, required; advanced degree, desirable.
• General knowledge of all functional areas in HR.
• A business consultant with strong analytical skills with the ability to use data to form hypothesizes, operate, advise with empathy in the "gray" areas.
• Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions.
• Ability to synthesize complex issues, translating them into written form to ensure legally appropriate documentation.
• Ability to thrive in an unstructured environment with minimal supervision.
• Ability to think critically, problem solve, and recommend effective solutions.
• Ability to work across time zones and in a fast paced environment.
• Must be able to flex work style - strategic, operational and tactical - and partner effectively across functional teams and employee levels.
• Exceptional organization and project management skills.
• Possesses high degree of integrity and competence dealing with highly sensitive / confidential information in a discrete manner.
• Excellent coaching, facilitation, and conflict resolution skills.
• Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment.
• Excellent writing, communication, mediation, and interpersonal skills.
• Operates with utmost integrity and respect.
• Strong diversity and inclusion acumen and commitment.
• Has a data driven mind-set to assess organizational metrics and provide insights to the business.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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