Employee Readiness Communications Senior Associate

Broaden your skillset and exposure by joining Organizational Effectiveness & Oversight (OEO), the Home Lending wide utility that supports large-scale initiatives as the Employee Readiness Communicator on the Employee Readiness & Employee Communications team.

Job summary

As an Employee Readiness Communications Senior Associate in Organizational Effectiveness & Oversight (OEO), you will engage across Home Lending on broad initiatives, providing insight to all customer and employee experience improvement efforts. You will capture the 'why' behind changes and incorporate them into communications. You will collaborate with business leaders and other key stakeholders to develop communication strategies aligned to overall Home Lending business priorities. This role offers the opportunity to broaden your skillset and exposure in a centralized Home Lending utility responsible for managing business change, developing automated business solutions, promoting program management, leading Employee Readiness, and providing oversight and foundational support.

Job Responsibilities

• Leverage business priorities, feedback and data to develop and assess communication plans and strategies to ensure employees are ready for change
• Develop effective, targeted multi-media messages that meet communication plan objectives
• Engage in established business processes to manage projects from inception to completion
• Provide communication consultation, expertise and support for business-level or department-wide initiatives
• Manage communications planning and activities with the business and projects teams to ensure initiatives are aligned with strategic vision and project deliverables. This includes ongoing planning and interaction with the business and project staff
• Maintain and enhance employee tools to better meet the needs of the employee including Homepage and resource sites
• Collaborate with Customer Experience to influence the strategy for initiatives

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in Communication, English, or Journalism
• Excellent writing, communication and editing skills. Knowledge of grammar, proofing, publication production and Associated Press Style
• Expert level digital and graphics background... a creative thinker that can design
• Time manager with ability to multi task projects, prioritize work and operate with minimal supervision
• Strong leadership, presentation skills and works collaboratively to develop solid working partnerships with colleagues
• Highly organized and attention to detail
• A wide degree of creativity and latitude is expected
• Can systematically gather relevant information, interpret various types of data and apply logic to solve problems, make decisions and execute quickly in a fast paced environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans