Employee Experience & People Strategy Coordinator

Job Summary:
Division: Ticketmaster
Line Manager: Director, Employee Experience & People Strategy
Contract Terms: Full-time, Regular/Permanent
THE TEAM
Employee Experience & People Strategy team is the Center of Excellence (COE) providing Ticketmaster's Human Resources function and the business with the strategy, programs, and tools that make up the standard Ticketmaster Employee Experience and underpin our vibrant culture. We design and execute people-centric solutions to drive employee engagement, performance, retention, and well-being consistently across our organization. The core of our work is to motivate, guide, and care for our people so they can do their best work every day.
The Employee Experience & People Strategy (EXPS) team's focus spans the entire Ticketmaster organization and all global locations.
THE JOB
As a strong coordinator for the EXPS team, you will work in partnership with the Director and EXPS Lead to deliver a meaningful and people-first Employee Experience. Specifically, you will be a part of the planning, organization, and tracking of work including Engagement Surveys, New Hire Onboarding and Orientation, as well as Employee Recognition.
You will love this role if you are naturally organized and detail-oriented, and you want to use those skills to help people have a good experience at work. This high visibility role will provide incredible variety, enabling you to work across teams and geographies to maintain a workplace that is as satisfying as it is productive. The work will provide ample opportunity for you to showcase and develop your skills in effective communication, relationship building, strategic implementation, and project management.
WHAT YOU WILL BE DOING

• Work with the team to execute day-to-day employee engagement projects and initiatives to drive employee engagement and foster a healthy environment and vibrant culture
• Coordinate employee survey campaigns including task management, driving employee participation, stakeholder communication, and team tracking
• Support employee onboarding and company orientation programs, managing the scheduling and organization of events as well as content collection and distribution
• Implementation of key employee award programs including our Rockstar and Legends Awards, ensure success of day-to-day logistics and continuous improvement efforts over time
• Track and report on key EXPS projects, keeping updated records and sharing with key stakeholders as needed
• Audit and update team materials as part of the team's work to create a shared knowledge center
• Manage employee swag (merchandise) - creating an equitable process for the ordering and distribution, manage that process and monitor supplies, coordinate leader and manager requests

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven experience with project implementation
• Strong project management skills, especially organization and time management
• Outstanding skills with technology, Microsoft Office tools like Excel, PowerPoint, and Word, and a willingness to learn new systems. Workday experience a plus.
• Excellent and engaging written, verbal, and visual communication skills
• Effective team player with proven ability to work with diverse and multi-disciplinary teams
• Strong preference for someone located or willing to work in a Central or Eastern time zone
• 2-3 years' experience or a Bachelor's degree in Project Management, Business or Business Administration, Human Resources, Psychology, Marketing, or related

YOU (BEHAVIOURAL SKILLS)

• Passionate about helping people thrive in their jobs
• Organized with meticulous attention-to-detail
• Excellent and confident communicator
• Able to build meaningful relationships and collaborate with stakeholders across jobs, locations, and cultures
• Intellectual curiosity, especially related to Employee Experience and organizational psychology
• Enjoys experimentation and is able to learn from mistakes
• Solution-oriented and results-driven
• Able to manage a periodic fast pace and/or conflicting priorities
• Sense of humor (ability to recommend fun TV shows, interesting podcasts and articles, or good books a plus!)

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.