Employee Experience Manager

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Based in Louisville, Kentucky, Trilogy Health Services is looking for an Employee Experience Manager. This role is a full time, campus-based position and reports to the Executive Director.

The Employee Experience Manager is responsible for creating “wow” experiences for employees and future employee candidates through the execution of processes and programs established by the Employee Services and Payroll departments. From recruitment to retirement, this role will provide each campus candidate and employee with the information, education, and assistance needed throughout their candidacy and employment lifecycle. As a campus leader, the Employee Experience Manager displays the highest level of servant leadership and customer service skills and model Trilogy’s culture in all situations. This role is supported by the YES divisional team. Other key responsibilities include:

• Drives strategies and other people initiatives to improve retention in conjunction with YES team support.
• Oversees the execution of the new hire onboarding process to ensure a highly engaging and positive orientation experience, consistent with Trilogy’s mission, vision and values, and coordinates all onboarding materials and communication.
• Promote, manage and track training programs for all campus employees to ensure required and regulatory training, apprenticeships and certification information are completed.
• Serves as an ambassador of company recognition programs, events and surveys, including, but not limited to ER3 and GPTW.
• In partnership with the Regional Director of Human Resources, exercises some discretion in counseling campus employees involving performance concerns and other employee matters.
• Champion for Benefits and Wellness, and DEIB initiatives at the campus, including communications, reporting and activities.
• Maintains all campus-related employee, medical and benefit information/files including background screening, onboarding, employment as well as leaves of absence, unemployment and workers’ compensation reporting.
• Maintains employee records and data integrity in multiple Human Resource, Time and Attendance and Governmental Informational systems.
• Ensure proper licenses and certifications are maintained for required positions.
• Maintains and updates company-wide policies, compliance posters and any additional HR-related subject matter.
• Maintain compliance regarding new hire and current employee vaccination status.
• Have a general understanding of the company’s compensation tools, structures, standards and practices.
• Reviews and ensures that employee deductions and reports are accurate in the payroll system on a weekly basis.
• Time and Attendance Management - Verifies hours, reviews missed punches, labor detail, allocations, schedule discrepancies and completes time and attendance reporting for department supervisors/managers daily.
• Obtain the proper approvals and submit a PAF to Home Office for promotions/pay increases outside of QWI/Annual company increases. 
• Enter new hire information in the payroll system, including but not limited to federal/state W-4 and local requirements as applicable. Ensures information is accurate, complete and follows company policies and procedures.
• Responsible for maintaining and distribution of Wisely instant issue cards to employees who do not have direct deposit set up.
• Review and electronically save weekly payroll registers.
• Responsible for storing all payroll records in a safe and secure place.
• Completes and posts the weekly attendance Points Balance Report from the time and attendance system.
• Follows all safety regulations, programs, policies, and procedures.
• Other duties as assigned.

Qualifications

• Associate degree preferred or equivalent experience and knowledge.
• Two years’ experience in human resources and/or payroll. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Flexible schedules, including 2nd/3rd shift availability.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
• Energizing Communication with the ability to engage with a variety of positions, residents, and customers.

Physical requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

• Competitive salaries and weekly pay 
• 401(k) Company Match 
• Mental Health Support Program 
• Student Loan Repayment and Tuition Reimbursement 
• Health, vision, dental & life insurance kick in on the first of the month after your start date 
• First time homebuyers’ program
• HSA/FSA 
• And so much more! 

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.