Employee Experience (Ex) Specialist

The EX Specialist works cross-functionally with Client Success, Client Insights, and Success Operations to provide best in class client experiences as an Employee Experience Subject Matter Expert. This role reports to Director, EX. The EX Specialist role's primary focus is launching Employee Experience programs and consulting on best practices with Clients or Client Organization teams for EX project timelines, client relationships, and deliverables. EX Specialist assists the Director EX with building out the EX Practice by assisting with creating collateral and reviewing trends in the field.
The EX team collaborates across the organization to build and better the EX practice, helps communicate insights, and develops relationships with our clients. They are an extension of the Client Organization teams to assist them and establish the teams as leaders in the industry. They also strive to understand the client’s business and internal operations to continue and improve on our platforms to meet our client’s needs.
What you can expect in this role:

• Support a variety of teams as an Employee Experience Subject Matter Expert
• Partner and collaborate with Technology to scope EX enhancements to enable and strengthen EX offerings and ensure best in class technology which exceeds client expectations.
• Collaborate with Director, EX to build out supporting documentation and collateral for the EX Practice, attend conferences and assist in dissemination of learnings.
• Assist Client Organization teams with EX deliverables, insights, and client relationships.
• Launch new client Employee Experience programs with assistance from Implementation Managers, Implementation Specialists, and Project Managers and consult on EX program refreshes when applicable.

• Bachelor’s degree in business, HR, or Psychology (IO Experience Preferred)
• 1-2+ years of years working on multiple projects simultaneously with a consulting firm, market research company, or other service-based organization.
• Experience in Account or Project Management, Human Resources, Employee Experience, Organizational Development, or Industrial Organizational Psychology is a plus.
• Intermediate or Advanced proficiency in Microsoft Office, specifically Word, Excel and PowerPoint.
• Experience analyzing data and translating data into valuable information relevant to their clients’ businesses.
• Experience navigating technical solutions.
• Consulting or experience building relationships with C-level employees + working with restaurants, retailers or in healthcare is a plus.
• Experience working with multi-unit restaurants or retailers, or frontline/hourly employees.

What we offer to our talent:

• Unlimited paid leave and 14 weeks of paid parental leave offered to all our associates globally.
• Ample opportunities to learn and grow.
• Diverse, experienced, and friendly team which will welcome you, support you and challenge you.
• We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

Who is SMG?

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.