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Form of workGlowTouch is growing and looking for an experienced Employee Engagement Coordinator to join our motivated and ambitious San Antonio team.
What Will You Do?
As Employee Engagement Coordinator you will provide critical onboarding support to the Talent Acquisition and HR teams by managing expectations and requirements of all new hires. You will be responsible for ensuring all activities related to the onboarding process are always progressing effectively and efficiently and updating key stakeholders as appropriate.
You will interact with all levels of the organization to provide an exceptional level of customer service throughout the onboarding process and ensure a positive and impressive new hire experience.
The Employee Engagement Coordinator will also assist with initiation and delivery of employee programs, events, strategies, and other activities focused on improving culture and employee engagement.
These activities include, but are not limited to:
• Be the first point of contact for all visitors, employees and deliveries.
• Present a warm and inviting environment as you'll be located in the front lobby
• Examine supporting I-9 documentation for validity and accuracy
• Administer pre-employment drug screening
• Support a team of recruiters and HR team members
• Ensure compliance with all established processes and procedures
• Always maintain strict confidentiality
• Assisting HR in creating employee engagement to promote an employee oriented, high-performance culture that emphasizes empowerment, quality, productivity, and wellbeing.
• Assist with hosting and delivering in various focused areas including (but not limited to):
• Customer Service Week activities
• Site wide communications, promotional materials, upcoming events and activities
• Calendar creation/maintenance
• Assist with the development and delivery of the calendar of activities for the center.
• Collect data to support continued employee engagement initiatives.
• Assist with determining and recommending employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Help promote GlowTouch as a great place to work through capturing engaging content for promotion.
• Assume other duties and special projects as assigned.
Who You Are:
To be considered, candidates are expected to have the following:
• Experience in an administrative/support role.
• Onboarding coordination experience is a plus but not required.
• Experience in working with people. Possess the ability to quickly build relationships with both internal and external customers.
• Proficiency with MS Office software systems
• Results- oriented; high-energy; outgoing personality; positive attitude; excellent verbal and written communication skills; organizational and problem-solving skills
• Ability to interface with multiple departments, multi-task, think on your feet and work independently.
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
“Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.
Education: High School Diploma or equivalent educational experience is required.
Location: This is an onsite position is in our contact center at the Project Cowork Building, 11103 West Ave, San Antonio 78213.
Job Type: Full Time
Hours of Operation: 8:00 AM – 5:00 PM
Benefits: GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options
GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity
