Employee Enablement Lead

Manager of Employee Enablement is at the forefront of enabling our new and existing Ford Pro Customer Enablement team to perform at their best. In this unique role, you will foster a highly engaged culture by collaborating on employee and organization communications and initiatives, to engage our distributed workforce. You will help design; project manage and coordinate the delivery of an end-to-end employee learning journey from onboarding through to enabling employee productivity within tier functional teams. You will influence the culture, alignment, and engagement of our employees in helping them understand our industry, business, products, and organization. Similarly, you will help us establish the future learning and enablement of our people to thrive in their jobs to deliver the best customer experience, drive retention and revenue growth. You will bring similar demonstrated experiences in helping a growing organization and agile culture to thrive. This is an end-to-end development to delivery role that will collaborate across all functional teams in Ford and Ford Pro. You will start by assessing the need and lead development and delivery with a strategic vision on what is required to build a strong performing team to drive your compliment through design and delivery.

Qualifications

• 5+ years of proven experience operational and leadership experience
• 3+ years of strong Customer Experience and SaaS Operations experience
• Proven analytical abilities and advanced understanding of business functions, workflows and processes
• Provides performance consultation to achieve business goals by maximizing the performance of people and the business
• High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers
• Ability to work independently and collaboratively within a fast-paced, technical environment
• Strong project management skills and ability to meet deadlines
• Excellent organizational, leadership, communication, presentation, listening and interpersonal skills
• Ability to navigate political arenas with ease as well as persuade, influence and sell change effectively while projecting a professional image
• Adaptability and flexibility
• Accountability and execution oriented
• Curious/challenges the status quo
• Creativity and critical thinking skills
• Self-confidence and the ability to work independently

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.
  

For a detailed look at our benefits, click here: https://fordcareers.co/LL6NonHTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Key responsibilities include:

• Develop and implement learning and operational effectiveness strategies to design and deliver Employee Enablement need for effectiveness and success
• Acts as a performance consultation to achieve business goals by maximizing the performance of people and the business
• Collaborate with our cross functional teams to create, enable, and deliver:
  • An exceptional employee journey from onboarding to operational effectiveness, including functional product knowledge (all Ford Pro Intelligence & Charging) and organizational knowledge configured to the stakeholder's needs.
  • Career frameworks and learning paths that facilitate in job capability development and future job and career growth.
• Design, develop and build a strong Employee Enablement organization with strategic alignment on operational and business growth by delivering what is required for success today and ramp for future growth
• Collaborate with our product team and training designers to develop training and educational strategic goals as they relate to newly developed product features, to then develop and deliver training for our Delivery Team and customer facing stakeholders
• Support culture, employee engagement and communications efforts by organizing, planning, and crafting and delivering on communications initiatives and events that engage, inspire, and inform
• Foster high value internal stakeholder relationships by demonstrating a clear understanding of the stakeholder's needs and identifying the appropriate solutions to address their unique educational needs
• Undertake in-depth analysis of stakeholder experiences to create comprehensive educational solutions.
• Promote personalized engagement and targeting efforts by utilizing all aspects of customer data, including customer segmentation, demographic and transactional data, customer’s historical engagement and operational experience profile