Emergency Road Service Dispatcher

MUST HAVE KNOWLEDGE OF SEMI-TRUCKS AND THE TRANSPORTATION INDUSTRY! MUST HAVE KNOWLEDGE OF SEMI-TRUCKS!!!!

This is a 4 day work week with a split shift. Saturday, Sunday, Monday and Tuesday.

Kirk’s Mobile Repair provides 24-hour roadside service for medium and heavy-duty trucks and trailers in the greater Kansas City, St. Louis, Springfield, Joplin, Branson, Des Moines Iowa and San Antonio Texas areas. Its full-service repair, preventative maintenance, and welding services make it one of the top providers in a 7-state area. Its service technicians are known for their knowledge and ability to provide a certified level of maintenance and repairs.

Kirk’s Mobile Repair is seeking a full-time dispatcher to work days Saturday and Sunday 8:00 am to 8:00 pm CST and 2 eight hour day shifts during the week (Monday and Tuesday) as a 40-hour work week. Please make sure you are comfortable with these hours. The dispatcher is responsible for being the first point of contact for calls from company dispatchers, owner-operators, and contracted drivers. Job duties are follows:

· Performing an elite level of customer service while coordinating service technicians in the field, drivers on the road, and company dispatchers/owners

· Recording and organizing information while acting as the point of contact for all parties involved.

· Assigning Service Technicians to mobile Road Service requests while tracking timesheets and monitoring shifts

· Troubleshooting driver locations using map features such as mile markers, exit numbers, and points of interests

· Keeping dispatchers and owners apprised with updates throughout the repair process

· Creating Invoices and processing payments for services provided in the field

Skills

· Customer service experience in a warm-calling environment or semi truck driver or logistics experience

· Ability to manage a multi-line Polycom phone system while prioritizing customers and Service Technicians in the field

· Ability to prioritize and organize information using a Customer Relationship Management (CRM) system

· Ability to multi-task while prioritizing multiple actions including road side assistance, invoicing, and collecting payments

· Efficiency in managing multiple programs at once including messaging, service writing, data processing, vehicle location, payment processing, knowledge base software, and email.

MUST HAVE KNOWLEDGE OF SEMI-TRUCKS AND THE TRANSPORTATION INDUSTRY.

Able to type at least 50 words per minute with a maximum of 2 errors

Requirements

· High School Diploma or G.E.D.

· 10+ years of customer service experience, working as a dispatcher a plus

MUST HAVE EXPERIENCE working as a semi-truck service writer or truck driver, knowledge of parts and components on a Semi-truck or a transportation industry dispatcher is a must

· Excellent and professional communication skills

· Ability to work patiently and kindly in a high-stress / busy environment

· Ability to work well with all personalities in a mechanical / service-related environment

Must have excellent computer skills and able to type at least 50 words per minute with a maximum of 2 errors

· Experience with Roadsync, Verizon, and Document 360 a plus, Salesforce.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 12 hour shift
• 8 hour shift
• Every weekend

Work Location: Remote