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Form of work
SalaryWe are seeking customer service agents to be part of ITCON Services 2024 Emergency Response Contact Center Team.
- This is a short-term seasonal position.
- This position is remote.
- Candidate must be a citizen of the United States.
- Managing a high volume of incoming calls
- Identifying and resolving customer issues accurately and efficiently
- Providing high quality response to customer inquiries and needs
- Building sustainable relationships with customers through professional communication
- Providing accurate, timely, and complete information by using the right methods and tools
- Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
- Keeping detailed records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
- The agent will provide public support to people needing guidance on who to contact to resolve their situation.
- The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.
- 1-year or more customer support experience or experience as a client service representative
- English speaking proficiency (Spanish bilingual is a plus)
- Strong communications skills, including phone communications and active listening.
- Familiarity with CRM systems and practices
- Strong research and problem-solving skills
- Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
- Demonstrated ability to handle sensitive and confidential situations.
- Ability to handle crisis situations and deal with difficult inquirers.
- High School Diploma or GED
