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MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY: The Emergency Housing Assistance (EHA) Specialist is a position to support the increase in the number of Veterans receiving assistance through the Supportive Services for Veterans Families Program as a result of the COVID-19 crisis. The EHA Specialist is responsible for regular wellness checks on Veterans who were experiencing homelessness, sleeping outdoors and in places not meant for habitation, such as in cars, parks, abandoned buildings, encampments, and on the streets or staying in a congregate shelter and placed in a hotel by SVdP CARES.
ESSENTIAL DUTIES AND RESPONSIBILITIES:(These essential job functions are not to be construed as a complete statement of all duties performed.Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time)
Conduct daily interactions with veteran to assess observance of hotel rules
Verify the veteran meets all compliance requirements by hotel management
Assist veteran in purchasing food and other supplies as needed
Provide or coordinate any transportation needed by veteran
Facilitate veteran's access to their assigned case manager
Provide supportive counseling
Track payments of hotel billings for the veteran
Assist new referrals in accessing Emergency Housing Assistance
Support veteran in acclimating to the change in housing environment
Assist veteran in leaving hotel for more permanent housing
Complete paperwork and data reports as requested by the Program Manager, including use of HSMIS
Build and maintain working relationships with community agencies to provide comprehensive services to participants
OTHER RESPONSIBILITIES:
Comply with all applicable training requirements
Comply with all company safety, personnel and operational policies and procedures
Comply with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Cary a case load for individuals in hotels
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission
Employee Benefits:
95% Employer paid Employee only coverage (zero ded, $10 co pay plan)
10k Employer paid Basic Life insurance
120 hrs PTO accrued biweekly starting at day 1 of employment
13 Paid Holidays to include Employee's birthday and Date of Hire
We also have various retention and referral bonuses
2 weeks paid training to include DEI initiatives
Flexible schedules in most positions
3% Employer match after 6 months
We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Able to speak, write, and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines, and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
Mission-driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Basic knowledge of the resources in the community available for the veteran population, especially services and programs offered by the VA
Have basic knowledge of severe and persistent mental illness and substance abuse
Ability to form partnerships in the community and seek out community resources
Strong oral and written communications
Strong organizational, time management, and data management skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure
Ability to provide positive customer service to difficult populations
EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
Prior military experience is preferred, but not required
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.
WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.
St. Vincent de Paul CARES is an Equal Opportunity Employer.
