Address
Form of work
SalaryAmbulance and Chair EMS is seeking qualified candidates for full-time positions as an EMS Dispatcher.
POSITION SUMMARY:
Work involves evaluating incoming calls to determine the appropriate level of emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Assist in all operational aspects of the Communications Center, including but not limited to; non-emergency call intake, emergency unit assignments, data entry, ongoing training / staff meetings, vehicle utilization, customer service issues, as well as interaction with field / management staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance, achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority.
Dispatch appropriate units according to acuity level, availability and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units.
Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship.
Most dispatchers must be prepared for field service on a moment’s notice when on duty, however this is not a requirement for an ideal candidate.
Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition.
Maintain awareness of all field units’ status and location and assist in coordinating the activities of all field units. Monitor multiple public safety radio frequencies, hospital diversions and video surveillance screens; operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer aided dispatch systems and multiple computer programs/systems.
Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information.
Send, receive, enter, update and disperse information by computer, telephone, cellular telephone, facsimile or other methods.
Interact with visitors personally and on the telephone; receive, process and record requests and complaints and route individuals to proper personnel as appropriate.
Test and inspect equipment as required. Perform other duties not specifically presented in this description as required.
Performs all activities in accordance with company standards.
