Emergency Communication Specialist (Telecommunicator)

Salary: $46,492.00 - $58,115.00 Annually
Location : (Guilford Metro 911) 1903 Midway St Greensboro, NC
Job Type: Active Full-Time
Job Number: Metro911-2024
Department: Guilford Metro 9-1-1
Opening Date: 01/01/2024
Closing Date: 12/31/2024 12:00 AM Eastern
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire.
Guilford Metro 9-1-1 is a leader in the international 9-1-1 community. We serve as the third largest, and busiest, 9-1-1 center in the State of North Carolina. We also serve as the second-largest consolidated 9-1-1 center in North Carolina. We handle 650-700,000 telephone transactions annually.
Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share in, please consider the opportunity below.
BENEFITS:
Guilford Metro 9-1-1 offers a unique training experience with a combination of in classroom and hands-on training. The best part, you will be paid to train.
Guilford Metro 9-1-1 is the Primary 9-1-1 Answering Point for the City of Greensboro and Guilford County. We dispatch for: Greensboro Police Department, Greensboro Fire Department, Guilford County Sheriff's Department, Guilford County Fire and Guilford County EMS. Because we serve such a broad spectrum of emergency service providers, we are able to offer a variety of career paths, to include: Call Take Only (ECS), Call Take and 1 Dispatch Discipline (ECS I), Call Take and 2 Dispatch Disciplines (ECS II), and Call Take and 3 Dispatch Disciplines (Master ECS).
ADDITIONAL BENEFITS:
COMPETITIVE PAY:
Salary starts at $46,492, with a 2.5% probationary increase after 6 months.
PLUS BONUS PAY:
5% Retention Bonus after certified in call intake and one dispatch discipline
Night Shift Premium Pay of $3,600 annually
Bilingual Pay up to $2,500 annually
EDUCATIONAL BONUS up to $5,000
PAID TIME OFF:
13 Paid Holidays • 9 Days Paid Vacation Earned Annually
• 96 Hours Sick Time Earned Annually
SCHEDULE:
Guilford Metro 9-1-1 is a 24/7/365 Department. We offer four permanent shifts, two (2) day shifts and two (2) night shifts. Our shifts are 12.25 hours, with an unpaid lunch hour. This includes weekends and holidays. **NOTE: New hires are assigned where needed, day or night. Shift choice is not guaranteed**
Day Shift Schedule (6:15am-6:30pm): Runs on the DuPont model (every other weekend off) which is the following:
Week 1: Work: Monday and Tuesday, Off: Wednesday and Thursday,
Work: Friday, Saturday and Sunday
Week 2: Off: Monday and Tuesday, Work: Wednesday and Thursday,
Off: Friday, Saturday and Sunday.
Night Shift Schedule (6:15pm-6:30pm): Runs on a 4/4 schedule, which is work 4 shift and then off 4 shifts.
HEALTH AND RETIREMENT
The City of Greensboro offers a comprehensive retirement and benefits package including: 401k, Health, Vision, Dental, Maternity/Paternity Leave and more. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
GROWTH POTENTIAL
Guilford Metro 9-1-1 offers many training and professional growth opportunities.
Tuition Assistance up to $2,000 annually.
SUPPORT FOR THE WHOLE FAMILY
At Guilford Metro 9-1-1, we support the whole family. After one year of service, employees are eligible for six (6) weeks of paid caregiver leave for those with new children or may be caring for a sick family member. In addition, the Family and Medical Leave Act (FMLA) provides eligible employees with up to 12 work weeks of unpaid leave in a 12-month period.
Training Schedule/Requirements
Each new hire will attend a 6-8 week Rookie Academy, working a Monday-Friday 8am-5pm schedule (may vary due to scheduled topics). Once you have completed the Rookie Academy, you will be placed on a shift to complete your hands-on training. You will be assigned to a Certified Training Officer on shift who you will work with until signed off on, at minimum, Call Intake.
During the Rookie Academy and hands-on training you will have your performance critiqued often, with a Daily Observation Report completed each day during the hands-on phase. During this training, you will complete exercises, quizzes, tests, etc.
Trainees must successfully complete the following within 6 months from their hire date:
IAED Advanced Emergency Medical Dispatch Certification • IAED Emergency Fire Dispatch Certification • IAED Emergency Police Dispatch Certification • North Carolina Office of Emergency Medical Services Certification • Emergency Telecommunicator Certification • NC SBI-DCI Certification • IS-100 • IS-700 • CPR Certifications • Certify in Call Intake
Specific questions may be directed to Kim Hooker at 336-373-3250, or by email at Kimberly.hooker@greensboro-nc.gov.
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
Qualifications
QUALIFICATIONS
The entire applicant process for Guilford Metro 9-1-1 may require several months to complete. Each phase of the process is scheduled with enough lead time so applicants can make arrangements to attend.
Minimum Qualifications

• TYPING TEST REQUIRED: Once you have submitted your online application and it is received by Guilford Metro 9-1-1 you will receive a link to take a typing test online. You must submit your results to Kim Hooker by email:

**Applications without a typing test will NOT be processed. Must type 35 WPM. If you have taken the test within the last 180 days your results will remain valid. No results greater than 180 days will be used as part of the recruitment process; the test must be retaken.

• Must be a US Citizen.
• No felony convictions.
• No single Class B misdemeanor conviction within ten (10) years of applications.
• No two (2), or more, Class B misdemeanor convictions ever, regardless of the conviction date.
• High School Diploma or GED equivalent. **Will be required to submit a copy of the Diploma or GED (a copy of a higher education diploma will satisfy this requirement).
• Must be 18 years of age.
• Must successfully complete a preliminary screening process that gauges the applicant's performance in:
  1. Error Recognition
  2. Information Identification
  3. Categorizing Information
  4. Information Recall
• Must successfully complete a thorough background investigation.
• Must complete a minimum of eight (8) hours of on-site observation scheduled at the applicant's convenience.
• Must pass a panel interview.
• Must successfully pass a physical evaluation by a licensed physician (includes a hearing and vision exam), personality test, and drug test if extended a Conditional Offer of Probationary Employment.
• After selection, submit to fingerprinting.

Requirements
Special Notes Concerning This Position:
This is a year-round ongoing recruitment process.
Successful candidates must:

• React decisively and quickly in response to 9-1-1 and non-emergency calls received continuously in the Emergency Communications Division.
• Be responsible for responding to public inquiries, requests for emergency services and create and maintain accurate records.
• Perform required job duties in a confined space, sitting at a computer terminal using state-of-the-art telecommunications equipment.
• Provide excellent customer service.
• Have excellent hearing in both ears, clear speech, effective verbal skills.
• Be able to type quickly and accurately on the computer keyboard.

01
How did you hear about this opportunity with the Guilford Metro 911?

• Social Media (Facebook, etc.)
• IApplyGreensboro
• Friend/Family
• City Employee
• Other

02
If you were referred by a current Guilford Metro 911 employee(s), please list their name here.If not, please type "Not Applicable" or "N/A" in this designated area.
Required Question