Emergency Alarm Dispatcher

At-a-Glance:
Are you ready to build your career by joining a Regional Service & Solutions? If so, our client is hiring an Emergency Alarm Dispatcher!
What You’ll Do:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives processes and dispatches emergency calls to responsible agency or customer contacts.
• Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on accounts.
• Acknowledges alarms received and dispatches appropriate personnel for issue at hand. After dispatch, logs call into system activity report.
• Generates statistical or investigative reports for management.
• Continuously monitor alarm signal queue for prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.

What You Bring:

• Must have familiarity and training to provide specialty alarm monitoring and dispatch ability for Remote Access Control systems, including CCURE and DSX platforms.
• Exercise good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage length of calls.
• Attend monthly meetings and training sessions.
• Be familiar with emergency response procedures.
• Review and critique recorded conversations for purposes of improving customer interaction skills High School Diploma or GED.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
• 1 to 3 years Customer Service experience.
• Prior security call center experience using the Security Business Net (SBN) automation system or similar system is necessary.
• ACD telephone system knowledge helpful.
• Good verbal and written communication skills to effectively communicate over the telephone and document activities.
• Excellent customer service skills and ability to work in a dynamic fast paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Office applications is a plus.

Position Type: Contract
Get in Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Ayushi at 201-226-3523 to learn more.
Who We Are:
Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/
Check out our Career Center: https://www.hiredbymatrix.com/find-work/open-positions/
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