Email Customer Service Representative

Established in 2013, THESY LLC is a progressive retail establishment in the electronic cigarette industry based out of California. The company is growing incredibly fast primarily due to our dedication to Customer Service and the adoption of the latest technologies.

Welcome to the engine of opportunity. Come work at one of the top and fastest-growing e-commerce company in the industry -- a place where you can you can learn by taking action, exceed your own expectations and conquer new challenges. We expect great things from you -- and you should expect a great experience with us. We promote from within and looking for someone who can grow with us. We are looking for a smart, reliable, and hardworking associate at our location in El Monte, CA!

This is your chance to join the team that works together to ensure timely delivery of merchandise to customers across the nation. You will get to be a part of a collaborative, fun, and engaging culture that values unique personalities of all team members. Together, you'll work to meet daily challenges while as part of a young motivated team.

*The position is for E-Mail Customer Service Only - If you are an email specialist, we love to have you be part the team!*

Duties and Responsibilities

• Ability to determine customer needs and provide appropriate solutions in a timely and professional manner
• Provide a sense of urgency, commitment and quality when responding to customer support emails
• Meticulous attention to details and compose grammatically correct written responses to customer issues
• Uphold company values and respect every customer, setting appropriate expectations
• Engage customers through a dynamic CRM system
• Communicate clearly and concisely with external customers as well as internal colleagues and departments

Benefits

• Medical Insurance Coverage
• 401K Plan
• Generous Paid Time Off
• Paid Sick Days
• Advancement Opportunities Available
• Amazing Employee Discount
• Catered Lunch Three Times a Week

Requirements

• Minimum of 1 year Online / E-commerce Customer Service Experience.
• Type 60+ words per minute.

• Must be highly detail oriented with excellent organizational and analytical skills.
• Must be flexible and attuned to shifting priorities and embrace a collaborative, inclusive approach to the work.

• Exceptional oral and written communication skills with ability to convey information clearly and effectively.
• Quick learner with the ability to absorb information on brand history, product information, and e-marketing/promotional programs.
• Proficient in Microsoft Office with emphasis on MS Office Suite and Excel programs
• Ability to handle and solve all types of Customer Service issues via phone and/or email.

• Effective communicator, give and welcome constructive feedback.
• Required education: High school or equivalent.

• Must be 21 years old or older.

Job Type: Full-time

Pay: $18.50 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Email Customer Service: 1 year (Required)
• Computer skills: 3 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person