Eln Support Analyst

Location: Foster City, CA
Type: Contract
Duration: Long Term
Job Description:
-Able to provide Biovia ELN technical support in a GMP regulated environment.
-General working knowledge of laboratory testing processes and automation using Biovia ELN
-Responsibilities include but not limited to:
-Provide Level 2 (L2) technical expertise in identifying, evaluating, and developing procedures that leverage system capabilities and meets user requirements.
-Maintain the ELN system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.
-Perform ELN maintenance tasks including: Account maintenance, periodic review of account and System Audit --Trail and server maintenance.
-Work directly with L3 (level 3 administrators) to resolve any issues/requests escalated to the L3 team.
-Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to ELN by reviewing updates to documents as requested by the validation lead/system manager.
-During ELN upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.
-Identify opportunities for improving ELN functionality and performance and provide recommendations to the system manager.
-Identify opportunities for streamlining ELN business processes to improve efficiency and compliance and provide recommendations to the system manager.
-Manage and complete all SPARC tickets in a timely manner related to: Template line creation - Scanline creation, modification (SDMS File Capture and Print Capture Configuration)

1. Troubleshooting at the application level, errors. Monitor application servers.
2. Familiarity with vision tool for project restore and back up User configuration, user creation, deletion.