Eligibility Supervisor

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Eligibility Supervisor – State of Alaska
Overview:
The Eligibility Supervisor is a supervisory position responsible for overseeing and coordinating work of up to twelve Medicaid Eligibility Associates preforming customer service eligibility processes to Alaska’s citizens. Responsibilities require independent decision making and judgment on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
Duties and Deliverables:
The duties of this position include:

• Planning, organizing, and running weekly schedules for staff.
• Provide training, update policies and procedures and provide guidance to staff with all business-related processes.
• Provide statistical data for management.
• Provide performance appraisal evaluations.
• Coordinate approved customer services and initiate requests for missing documents/information, in order provide all customers with the necessary services.
• Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, and/or documentation requirements.

Minimum Qualifications:

• Bachelor’s degree preferred.

High school diploma, or equivalent required. Must be 18 years of age or older.

• Must be a US Citizen
• Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.
• At least one year of experience with the supervision of staff; experience leading remote staff and/or in a complex environment would be a plus.
• Alaska Standard Time Location is preferred.
• Employment is contingent on completion of a background check.
• Own telephone, wireless internet (Wi-Fi) and electronic equipment.
• Technology Equipment (computer) will be provided upon employment.
• A headset is preferred.

Knowledge, Skills, and Certifications:
To qualify for this position, the candidate must have training, education, or experience in office and administrative support work that demonstrates:
1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with social services that have an eligibility or compliance component
2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

• Knowledge of programs and resources that have a compliance or eligibility component.
• Knowledge of supervisory principles, methods, and techniques.
• Knowledge of interviewing principles and techniques.
• Knowledge of teamwork principles and strategies.
• Ability to effectively resolve problems.
• Ability to assist customers and providers with reporting, eligibility, and compliance requirements.
• Ability to accomplish the quality/quantity of work within set expectations.
• Ability to effectively delegate work as appropriate.
• Ability to effectively coach employees and conduct performance appraisals.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.

Preferred Skills:

• Ability to exhibit a professional, positive attitude and independent work ethic.
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
• Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified.
• Excellent organizational and communication skills.
• Critical thinking and sound judgment required.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with computers including data entry into electronic tracking systems and running summary reports.

Location
The work will be performed remotely during the hours of Alaska Standard Time (AKST).
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.