Electronics Support Technician

Job description

All around the globe, C-Lock products are being used daily to develop a cleaner, more efficient and more economical world food supply. From research scientists in Switzerland to feedlots in Nebraska we are leading the way in efficient livestock feeding and management. We are innovators, using state-of-the-art technology to continually design, improve and refine in ways that have never been seen before.
We are growing and need to add an Electronics Support Technician to our team. This member will assist with troubleshooting C-Lock equipment on an electrical and software level. We are looking for someone passionate about computers and electronics, enjoys tinkering with small electronics, and is comfortable with computer networking and related fields. If this sounds like you, please send us your resume.

This role will require balancing direct customer support with team coordination and oversight and will serve as a liaison between C-Lock and its customers, as well as between the customer support department, manufacturing, and sales.

Given that C-Lock products include many high-tech components, the candidate must have the ability to learn how each of our product's functions mechanically, electrically, and computationally. In addition, the candidate must have excellent oral and written communication skills and a friendly demeanor to work with clients on the phone.

Duties and Responsibilities

• Talk with customers through email and on the phone to troubleshoot their equipment- Handling roughly 25-35 emails and up to 10 in-bound calls daily
• Respond and follow up with customers in a timely manner
• Create clear and concise step-by-step instructions for customers to troubleshoot and replacing equipment
• Remotely log into the C-Lock equipment to see equipment real-time feedback
• Order replacement parts that are needed to resolve client issues
• Work with travel technicians while they are at a customer site to walk through issues
• Assist in reviewing customer cases to ensure they are followed through to resolution
• Work with clients on networking issues with the equipment purchased through C-Lock Inc
• Provide feedback on ways to improve C-Lock’s processes

Requirements and Qualifications

• Moderate to expert experience with Linux command line
• Good understanding of electronics terminology and equipment
• Capable of reading schematics, datasheets, and using multimeter
• Understanding of IoT devices and setup is a plus (configuring routers and modems)
• Familiarity of basic digital sensors (load cells/strain gauges, IR ToF distance sensors, hall effect sensors, hot-wire anemometers, etc)
• Comfortable with reading time-series sensor data and understanding their meaning
• Good organizational, critical-thinking, and communication skills
• Expert Computer knowledge, including Microsoft Office and email use
• Experience and knowledge in SalesForce is a plus
• Comfortable talking to customers on the phone and over email
• Able to balance and prioritize multiple tasks, ensuring each is completed and resolved

Abilities and Qualities

• Able to work independently
• Self-motivated and excited to work on new projects
• Adaptable to changing priorities and adjust to meet tight deadlines
• Willing to find solutions under pressure

Very competitive compensation package including company paid medical, vision, and life insurance, 401(k), and accrued paid time off.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Linux: 1 year (Preferred)
• Computer networking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Rapid City, SD: Relocate before starting work (Required)

Work Location: In person