Electrical Service Engineer

Electrical Service Engineer

Magnetech Industrial Services 

IES Infrastructure Solutions

Status:  Non-Exempt

Reports To:  General Manager

Location:  Massillon, OH

Primary Responsibility:

Responsible for providing technical service and support both in the manufacturing shop and in the field.  Examples include large project supervisor, electrical testing, installation, start-up, service, repairs to eletro-mechanical apparatus, and customer satisfaction. 

Responsibilities / Duties:

• Successful completion of shop and field assignments.
• Partner with personnel to analyze scope of work requirements, current operational procedures, identify problems, and continuous improvement.
• Trained and demonstrated expertise in the following areas
• Testing of electric motors, generators, and transformers.
• Switch gear maintenance and repair
• Transformer maintenance and repair
• Interacts with customer to help diagnose apparatus problem/issues.
• Generate a report to describe the labor that was completed.
• Provide technical support to customers and field personnel as necessary.
• Assist in preparation of quotations and/or special projects as required.
• Travel to Customer locations, when necessary.
• Service as a mentor to all field personnel in regards to general activities or specialized skill sets, as well as assisting in resolution of work problems related to project specifications.
• Advocate and follow all quality, safety, and environmental procedures and report any and all noncompliance.
• Maintain a professional attitude when representing the company during phone, or personal contact with customers, outside vendors, and/or service providers.
• Document/report all customers’ complaints to quality department. Make every effort within your sphere on influence to resolve the complaint immediately.
• Provide support for any special projects as assigned by the General Manager. These special projects, at the determination of management, may or may not become part of your primary responsibility.

Measures of Success:

• Service efficiencies, i.e. low rework and warranty costs, manpower utilization, control of expenses, etc.
• Projects and service calls adequately meet or exceed customer expectations.
• On-time completion of project(s), service calls and service reports.

Preferred Position Qualifications:

• Hands on experience in medium to large service projects for periodic and major maintenance of electro-mechanical apparatus and turn-key overhauls
• In-depth knowledge of an area of expertise and field service experience.
• Computer skills in Excel and Word and have
• Excellent customer service interface experience. The position demands an individual who is
• Hard working
• Detail oriented, and thorough, with
• Excellent oral and written communication skills.
• Demonstrated team skills.

Required Qualifications:

• High school diploma

Equal Opportunity Employer/Minorities/Women/Veterans/Disability/

Gender Identity/Sexual Orientation

Must be able to pass pre-employment background check and drug screen, and when applicable if duties involve operating motor vehicle must be able to pass motor vehicle record check.

I

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2022 fiscal year ending September 30, 2022, IES produced over $2.1 billion in revenue and employed over 8,000 employees at over 130 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions: 

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription
• Short Term Disability Employer Paid
• Long Term Disability Employer Paid
• Choice of Dental and Vision Coverage
• Optional Voluntary Life, Critical Illness, Accident, Health Indemnity, Long Term Care