Egain Infrastructure Engineer (Ft)

• Deploy, configure, maintain, and monitor eGain’s corporate and Cloud network infrastructure.
• Experience with Visio, MS Project and other MS Office Applications.
• Familiarity and exposure to Report Customization with Aceyus. 
• Familiarity and exposure to any Cisco 3rd Party Products. (i.e. Nuance, Finesse, Verint, etc.) 
• Minimum 4 years of experience in VoiceXML IVR technologies. 
• Minimum of 4 years of experience working with CVP Studio, Java, and back-end integration with databases and web services.
• Strong knowledge of firewalls, routers, NAT gateways, VPN, proxies, load balancers, and other boundary security devices, AWS VPC, VPC gateway, transit gateways, and ELB, Azure VNET, Security groups, and ExpressRoute, Deploy, configure, maintain, and monitor servers on Windows and Linux platforms,
• Hypervisor VM administration (Hyper-V and/or VMWare),
• Infrastructure based on AWS and Microsoft Azure platforms,
• Optimize reliability, performance, supportability, and security of infrastructure,
• Provide technical inputs in the design and review of architecture, policies, and procedures to ensure security, reliability, availability, performance, and backup and disaster recovery of infrastructure,
• Create and document network architecture and design decisions,
• Automate routine tasks for deployment, configuration, and monitoring for all the above,
• Work with a 16/5 cross-geography team on network and Infrastructure related tasks.

• BS degree in Computer Science or related technical field, or equivalent industry experience.
• Strong knowledge of internet routing protocols and techniques such as TCP/IP, IPSec, NAT \ Firewall rules, and static and dynamic routing protocols (BGP, OSPF).
• Deep understanding of cloud network technologies, network virtualization, VPN, and overlay architectures. Proficiency in network engineering and security around firewalls and VPNs.
• Experience with Microsoft Windows and Linux administration and scripting – PowerShell, Python, or Bash scripting.

• 4+ years as an Infrastructure Engineer or Cloud Network Engineer, with at least 2 years of experience with AWS and Azure.
• Bachelor's Degree in Information Systems, Computer Science or a related technical field from a four-year college or university.
• 5+ years relevant experience and/or training; or equivalent combination of education and experience. 7+ years’ experience in lieu of degree.
• Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.
• Hybrid - Candidate must live within 2 hours from a government facility.

• Ability to work with the Client’s administrative team to decipher requirements.
• Ability to communicate effectively and elevate application design.

• Above-average pay.
• Learning opportunities.
• Contracted engagement with highly skilled and dedicated co-workers.
• Work with a Federal Subcontractor that promotes creating opportunities for its team members. 

Founded in 2010, we are a minority owned, HUBZone certified, small business concern and GSA Schedule holder, based in Atlanta, GA. As an enterprise solutions provider, we offer a wide range of consulting and solutions development services designed to help you deploy the right resources at the right time the first time. With decades of experience, our leadership team leverages modern technology and future concepts to deliver our flagship services with excellence. We specialize in helping commercial clients enhance their capabilities while improving operational efficiency, and we champion efforts to help modernize agencies and reduce government burden.We value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our company. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.Wisemen Multimedia LLC (“Wisemen”) is seeking qualified candidates to fill several full-time, part-time, and intern positions. Wisemen embraces diversity and strongly encourages all qualified individuals, including people of varied ethnicity, gender identity, sexual orientation, and physical abilities, to apply, especially if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone. https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5