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Form of workCOMPANY OVERVIEW
PlayOn! Sports is the nation's leading high school media and technology company, providing streaming and digital ticketing services to thousands of high schools nationwide. In 2013, PlayOn! Sports and the National Federation of State High School Associations (NFHS) created the NFHS Network, a joint venture that aggregates the sports media and related rights of state high school athletic associations while celebrating the accomplishments of student-athletes, student broadcasters, and high schools across the country. Through the NFHS Network, PlayOn! Sports provides automated production capabilities free of charge to schools which allows them to live-stream via artificial intelligence and automation thus avoiding the need for production personnel.
In 2022, PlayOn! Sports and GoFan (backed by KKR a leading global investment firm), the leading digital ticketing company in the high school sports market, joined forces to create a streamlined customer experience for in-person, live-stream, and on-demand events. There are 19,500 high schools in the NFHS ecosystem and PlayOn! Sports currently works with over 50% of them. Going forward, the company is focused on: 1) continuing to grow the number of schools it works with; 2) continuing to grow the average revenue per school; 3) expanding the products and services it provides to the high school ecosystem beyond streaming; 4) expanding outside of high school sports.
THE ROLE
PlayOn! Sports is looking for an Education Content Writer. This role is responsible for developing content for the customer-facing and internal knowledge bases for both the NFHS Network and GoFan. As the owner of the knowledge base, this role will have an opportunity to think strategically about the knowledge base organization, taxonomy, and structure, as well as developing processes for streamlining content creation.
Additional responsibilities and accountabilities for this role include:
Manage the customer-facing and internal product support knowledge bases through Zendesk Guide
Maintain article accuracy and stay informed of product changes and new releases
Use data to measure content effectiveness and make changes to articles accordingly
Leverage SEO to improve the customer experience and self-serve capabilities of the knowledge base
Partner with subject matter experts to generate new articles consistent with brand and style guidelines
Ensure cohesive brand identity across knowledge bases
Improve taxonomy and structure of the knowledge bases
Develop a process for gathering customer and employee feedback on articles
Produce product training videos as needed for article effectiveness and other training programs
Write workflows for our chatbots to improve the efficiency of our AI tools
THE PERSON
High School Diploma or equivalent
Must be fluent in English
1+ years experience using a knowledge base management solution
Prior technical or business writing experience preferred
Excellent written communication skills
Familiarity with SEO and using data to inform decisions
Good verbal communication and interpersonal skills
Comfortable with fast and dynamic start-up environment and changing business needs
WHY YOU'LL LOVE WORKING AT PLAYON! SPORTS
PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off in the off-season. Come be a part of the team that is changing the landscape of high school sports!
Some benefits we offer include:
Competitive salary
Multiple Medical options to choose from
Dental, Vision, Life and Disability Insurance
Unlimited PTO
401K plan with company match
Fun and collaborative hybrid/flexible work environment
Note: Part-time employees and interns are not eligible to participate in any of the Company's Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.
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