Ecommerce Specialist - Amazon

COMPANY OVERVIEW

HexArmor is a leader in developing some of the most advanced PPE solutions for your hands, eyes, and body. At HexArmor, we believe safety is not a luxury - it's a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep workers safe, and have done so, breaking new ground in cut, puncture, needle, and abrasion resistance, all without sacrificing dexterity.

SUMMARY

As the Ecommerce Specialist for our Amazon Marketplace, you will play a pivotal role in shaping our online presence and driving revenue growth. You will be part of a small, dynamic, multi-role team where You will have the opportunity to strategize, execute, and optimize our Amazon marketplace operations, ensuring that we reach and exceed our sales and profitability targets. This role requires a strong analytical mindset, deep knowledge of Amazon's platform, and a passion for e-commerce. You will work with a small team and support other ecommerce 3rd party channels and our primary website safetygloves.com on Shopify. Some days you will work on other ecommerce channel projects. The position will be in-office at our headquarters at Grand Rapids, Michigan. 

RESPONSIBILITIES 

• Amazon Marketplace Strategy: Develop and execute a comprehensive strategy for our Amazon marketplace presence, including product listings, pricing, and promotions, to drive sales growth and profitability. 
• Listing Optimization: Understand the difference between product features and product benefits. Create and maintain compelling product listings, optimizing content, images, and keywords to enhance discoverability and conversion rates. 
• FBA Inventory Management: Monitor and manage inventory levels to ensure products are in stock and available to meet customer demand while minimizing overstock situations. 
• Competitive Analysis: Understand industry trends, competitor activity, and pricing strategies to identify opportunities for growth and market differentiation. 
• Marketing and Advertising: Plan and implement Amazon advertising campaigns, including sponsored product listings and pay-per-click (PPC) ads, to maximize ROI through Helium 10. 
• Customer Experience: Answering customers questions and order issues. Continuously improve the customer shopping experience, including managing customer feedback and addressing product-related issues promptly. 
• Performance Analytics: Utilize data and analytics tools to track and report on key performance indicators (KPIs), providing actionable insights for decision-making. 
• Compliance and Operations: Ensure adherence to Amazon's policies, guidelines, and standards, as well as manage day-to-day operations, such as order processing and customer inquiries. 
• Vendor and Partner Relationships: Collaborate with vendors, Amazon representatives, and third-party service providers to optimize operations and enhance our marketplace presence. 

QUALIFICATIONS 

• A positive attitude personality and a team player. 
• Proven experience managing and growing an e-commerce presence on Amazon or similar platforms.
• Deep understanding of Amazon's marketplace, algorithms, and best practices.
• Strong analytical and data-driven decision-making skills.
• Proficiency in e-commerce tools and analytics software.
• Excellent communication and interpersonal skills.
• Self-motivated, results-oriented, and able to work independently as well as in department team projects.
• Strong problem-solving abilities and adaptability to a fast-paced environment in a growth minded company. 

BONUS POINTS

• Amazon B2B experience. 
• Have experience with other software such as Helium 10, Shopify, Klaviyo, Gorgias, Desktop Shipper, photoshop, and MuleSoft. 
• Love to learn new things, software, or skills. 

 LOCATION

Grand Rapids, MI - HexArmor Headquarters (Fully Onsite)

COMPENSATION

• Salary plus bonus

ADDITIONAL PERKS

• Opportunity to make a significant impact on a growing e-commerce business. 
• Collaborative and innovative work environment. 
• Professional development and growth opportunities. 
• Employee benefits package, competitive salary, bonus, and include health insurance. 

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HexArmor we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **