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SalaryAbout Zep Inc.
Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.
Job Description:
Zep, Inc. is looking for an experienced Ecommerce Specialist to join our ecommerce team. The Ecommerce Specialist will be accountable for delivering an exceptional online experience on all marketplace channels (Amazon, Walmart, Ebay, etc.) and our website, Zep.com, to maximize conversion and increase sales. The responsibilities of this role include sku setup, maintenance, and optimization, content enhancements, content and creative requests, product reviews management, and content organization for ecommerce platforms within various portals. The ideal candidate is confident using technology to enhance our sku launch process and content management approach to execute a best-in-class online shopping experience on all mentioned platforms. The Ecommerce Specialist will report to the Director of Ecommerce in Atlanta, GA. This position is located in Atlanta, GA and is a Hybrid in office/remote position.
Responsibilities:
- Set up all new items for the ecommerce team, including Amazon 3P/1P, Walmart 3P, Ebay, Zep.com and other potential marketplace channels
- Coordinate with various cross-functional teams to execute best-in-class product launches online following Zep’s online continent standards
- Own content requests with marketing team for item set up, optimization, advertising, and digital marketing needs
- Error resolution for item listings in ecommerce channels
- Submitting and settling support cases on various channels as needed
- Manage FBA and/or WFS listings and orders on Amazon and Walmart marketplaces
- Analyze data and make data driven decisions to optimize online listings to improve conversion rate and increase revenue
- Lead product rating and review efforts to ensure online product ratings meet Zep’s standards. Work with product marketing team as needed to execute.
- Monitor and conduct site audits for accuracy of product listings
- Track status of projects, communicating with relevant cross-functional teams, and providing quality assurance of respective online channels
- Recommend channel specific improvements, updates, and changes necessary for best-in-class online listings
- Optimize SEO, keyword rankings, and product listings continuously
- Keep monthly KPI’s scorecards up to date for key channels
Qualifications:
- Clear understanding of the technical nature around item setup (attributes, taxonomy, image needs, asset specs, etc.)
- 2+ years’ eCommerce, site merchandising, item setup, or product management
- Expertise in setting up items for online channels in various portals or aggregator portals such as Rithum (formerly ChannelAdvisor)
- Experience with excel item setup templates
- Highly organized and able to efficiently manage multiple projects with great attention to detail
- Proven experience of managing and optimizing online listings on various mareketplaces/Shopify
- Strong understanding of eCommerce and retail best practices
- Excellent project management, communication, and prioritization skills
- Rithum (formerly ChannelAdvisor), Shopify, Amazon, Walmart, Ebay experience a plus
- BA degree required
About Zep, Inc.:
Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and on retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, Publix, and many others. In addition, we have an online presence on marketplaces and our website, Zep.com. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA.
Our Values
At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.
- Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.
- Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers’ and consumers’ lives better.
- Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome
- Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.
- Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.
Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.
As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.
