eBike - Retail Sales Associate

Retail Sales- Electric Bike Shop

m a g n u m - ELECTRIC BIKES

About Magnum Bikes

Founded in 2010, Magnum Bikes is steadfast in its growth as one of the leaders in eBike technology and sales.  We are known for our innovation, design, and focus on quality, all of which, in turn, allow us to produce stunning, high-level electric bikes that lead the e-bike market internationally. Our mission is to re-imagine transportation and pave the way to a green, sustainable future. Ingrained right down into our mission statement: We are a company for the planet, as well as people, seeking to do our part in technological innovation to bring joy as well as convenience to all who can benefit from the Magnum experience. 

Our Commitment to Diversity and Inclusion:

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Culture

Magnum Bikes is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users. The Magnum team is a cohesive group of talented individuals who make our company the success that it is. Together we form a powerful team overseeing design, manufacturing, importing, inventory management, sales, service and marketing of our products to realize our mission.

We care deeply for the growth and fulfillment of our employees to grow alongside us and reach your full potential in our forward- thinking, efficiency, and execution minded company culture. Our employees enjoy a fast-paced, forward- thinking, collaborative, creative, authentic and positive work culture- one that we highly prioritize and pride ourselves in. We are committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, paid parental leave, and more.

Why You’ll Love Working at Magnum Bikes

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Magnum embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our retail customers, suppliers, and distributors.
• We are one team – The magic of Magnum Bikes is our people, together making our inspiring goals attainable and driving us to greater heights.

If you’re ready to FEEL THE POWER of Magnum E-Bikes, and jump into a position brimming with excitement, spontaneous company bike rides, and FULL of opportunities for growth, please keep reading. 

Job description

We are looking for someone who is passionate about bikes, the electric transportation movement, or better yet, both! We are looking for the right person with the right energy to not only ensure an increase of In-Store Bike Sales, but to fit into a fantastic group of team-members at our SLC Magnum Shop. 

The Retail Sales Associate is responsible for the satisfaction of customers in our SLC retail store. The Retail Sales Associate will be in charge of  guiding customers through the shopping process, from the initial greeting to the final purchase. By providing insight and support, you’ll help strengthen our customer relationships and convert new patrons into repeat shoppers.

This position will report directly to the General Manager of the SLC retail store.

Job Duties

• Deliver exceptional service to our shoppers, resulting in repeat visits and long-term brand loyalty to the Magnum Bikes brand
• Collaborate with coworkers to achieve store sales goals through suggestive selling 
• Inform patrons about product features and benefits, offering opinions and recommendations as appropriate
• Explaining the different models: function, design, features, price points. 
• Helping customers select bikes to take on test rides according to procedures: waiver signing, walking customer through proper and safe bike usage. 
• Closing sales
• Using our POS effectively and accurately to execute sales. 
• Delivering an extraordinary in-store customer experience.
• Add to a work environment in which all employees can succeed.
• Maintain a tidy shopping environment and welcoming atmosphere
• Represent our company with professionalism and enthusiasm
• Treat customers with respect and courtesy
• Answer customer questions and assist with requests
• Execute purchases and returns at the cash register while checking for accuracy following company processes and procedures
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• Other duties as assigned

Service and Operations

• Works with a sense of pride and ownership of in-store appearance
• Understands the store is the face of Magnum to every customer.
• Respond in a timely manner to all communications, requests for supporting information, or corrections to errors.

Requirements

• Excellent sales skills and demonstrated ability to meet or exceed performance standards.
• Effective communication, presentation, and interpersonal skills.
• Strong organizational skills with attention to detail.
  
• Self-Motivated, great Self-awareness, has a growth mindset.
  
• Skilled at Customer Database, Email, Excel, and web-based POS.
• 3+ years Retail Sales experience.
• Mechanical aptitude will weigh heavily in favor of any applicant.
• Outdoor / Tourism based business experience is valued.
• Be able to lift 50 pounds.
• Required to stand for long periods of time in order to provide the best customer service (unless accommodations are required/requested for an employee under the ADA).

Base Compensation & Supplemental 

• $17.00 - $20.00 per hour DOE
• Aggressive Commission Structure
  
• Other

Work location

• One location

Employment Type:

• Full-time

Benefits:

• Health Insurance
•  Vision Insurance
•  Dental Insurance
•  Life Insurance
•  Paid Time Off
•  Leave Without Pay
•  Team Building Excursions (like spontaneous company bike rides!)
• FREE Employee Magnum Bike Checkout (2 at a time) 
• We will be offering a 401K plan for all eligible employees starting in the near future!

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Equal Opportunity Employer:

Magnum Bikes is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Magnum Bikes management team is committed to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.