E-Commerce System & Operation Specialist

Job Summary

Reporting to the Assistant Bursar, the E-Commerce Specialist and Operation Specialist performs the following duties: serves as Lead Administrator for the Transact Payment Platform - Cashiering System, eMarkets, SmartPay and reporting and for the International Payment sites. The E-Commerce Specialist trains university departments on Transact Payment System. Leads the day-to-day operation on campus and train, assist, and backup Accounting Technicians in receipting and depositing monies to the appropriate payment platforms: Transact, PeopleSoft, etc. Train campus departments on cash handling procedures and help ensure complaint of CSU cash handling policy. Banking and Reconciliation - responsible for daily reports from Wells Fargo Bank/CEO from file management to disbursing of workload to daily balance to monthly reconciliation with accounting. Supervise and train student assistants on payment platforms and assist with customer services by phone, chat, email and QLess.

Key Responsibilities

• Lead Administrator of Transact Payment Platforms - Cashiering, eMarket, SmartPay, and International Payment sites
• Lead Administrator of Flywire - International Payment Platform
• Creation of new eMarket stores and updating the 200+ active eMarkets as needed as well as advising campus departments on the procedures and responsibilities of eMarkets
• Supervise and train student assistants as well as train new staff on various processing via Transact and PeopleSoft Systems
• Prepare Account Techs II and student assistant's work/breaks and helps cover for peak times
• Train Accounting Technicians II and student assistants on phone, chat, email and QLess
• Assist and train campus departments on processing and cash handling procedures
• Responsible for Wells Fargo/CEO daily reports including file management, disbursing of workload for daily balancing, monthly reconciliation and preparing 8300 forms
• Point of contact for Loomis pickups and cash handling training & processing for university departments
• Review and reconcile miscellaneous holding account transactions to resolve unidentifiable checks
• Acts as the intermediary with Accounting Services and banks to resolve discrepancies

Knowledge, Skills & Abilities

• Excellent oral and written communication skills
• Thorough knowledge of Payment Platforms -Transact and PeopleSoft Systems
• Responsible for managing the development and maintenance of eMarkets
• Proficient using related software applications - Google docs, word processing, excel spreadsheets
• Able to handle multiple work priorities, organize, plan work and projects to meet demand
• Demonstrated ability to provide high level customer service to students, faculty, staff
• Ability to understand and analyze complex problems from a future oriented and broad interactive perspective and readily develop proactive solution
• Working knowledge of accounting structure and expense accounts
• Working knowledge of financial software to extract information and understand interactions between various funds and accounts
• Ability to monitor computerized accounting records and to research and correct computer data errors
• Proficient in PC compatible software programs such Zoom, MS Office, OnBase and DocuSign
• Ability to perform accurately in a detail-oriented environment
• Ability to handle multiple work priorities, organize and plan work and projects
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• A bachelor's degree and/or equivalent training
• Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Bachelor's Degree
• Two plus years of professional experience in banking and or financial services
• Two or more years of lead and/or supervisory experience
• Higher education experience
• Experience working with web design templates
• Reconciliation and financial reporting experience

Compensation

Classification: Administrative Analyst/Specialist - Exempt I
Anticipated Hiring Range: $5,243/month - $5,959/month
CSU Salary Range: $4,170/month - $7,545/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: December 8, 2023 through January 4, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).