E-Commerce Sales Associate

We are seeking a dynamic and knowledgeable individual to join our team as a Vintage and New HiFi Sales Associate. In this role, you will be responsible for a range of tasks related to the sales and customer service of both vintage and new HiFi equipment. The ideal candidate will have a passion for audio equipment, experience with Shopify and e-commerce platforms and strong customer service skills.

Responsibilities:

E-commerce: Manage our Shopify store, including updating product listings, managing inventory levels, and optimizing the online shopping experience for customers. Monitor sales metrics and identify opportunities for improvement.

Product Knowledge: Stay up to date on the latest trends and developments in the HiFi industry, including new product releases and advancements in audio technology. Have a thorough understanding of the features and specifications of the products we offer.

Customer Service: Provide excellent customer service before, during, and after the sale. Answer customer inquiries, address concerns, and resolve any issues in a timely and professional manner.

Sales: Assist customers in selecting the right vintage or new HiFi equipment to meet their needs and preferences. Provide product demonstrations and explanations of features.

Shipping: Coordinate and facilitate the shipping process for orders, ensuring that items are properly packaged and shipped to customers in a timely manner. Work closely with shipping carriers to track shipments and resolve any delivery issues.

Requirements:

Experience with e-commerce platforms, particularly Shopify.

Previous experience in sales, preferably in the audio equipment industry.

Strong customer service skills and a passion for helping customers find the right products.

Excellent communication skills, both written and verbal.

Detail-oriented with strong organizational skills.

Ability to work independently as well as part of a team.

Knowledge of vintage and new HiFi equipment is required.

Ability to lift and carry heavy equipment, as needed.

If you meet the above requirements and are passionate about HiFi audio equipment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Middle River, MD 21220: Relocate before starting work (Required)

Work Location: In person