E-Commerce Customer Service Representative

```Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has a passion for delivering outstanding customer experiences.

```Duties```
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Perform data entry and maintain customer records in our database
- Communicate effectively with customers to ensure their needs are met
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Analyze customer feedback and provide suggestions for improvement to management

```Skills```
To be successful in this role, you should possess the following skills:
- Excellent phone etiquette and communication skills
- proficiency in English and Spanish is a plus
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience or the ability to upsell products or services is preferred
- Multilingual abilities are a plus

Join our team and become part of a dynamic and supportive work environment. We offer competitive compensation, opportunities for career growth, and a positive company culture. If you are passionate about delivering exceptional Customer Service and have the skills we are looking for, we would love to hear from you.

Please note that only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 8 per week

Benefits:

• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• E-commerce Customer Service: 1 year (Preferred)

Ability to Relocate:

• Farmingdale, NY 11735: Relocate before starting work (Required)

Work Location: In person