Address
Form of workDescription
Work Location: 1620 W Redondo Beach Blvd, Gardena, CA 90247
Job Responsibilities:
Requirements
Requirements
Language Ability:
Work Environment:
Work Location: 1620 W Redondo Beach Blvd, Gardena, CA 90247
Job Responsibilities:
- Delivers outstanding customer experience.
- Establishes clear expectations for balancing in-store Customer Service and completing online orders.
- Monitors in-store and online customer flow; assigns Customer Service-related and online order completion tasks balancing the needs of all customers.
- Ensures an effective and efficient response to customer questions, requests, and/or concerns via email, phone, chat, or social media.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to E-commerce Department Manager.
- Stay up to date with product knowledge and industry trends to provide excellent Customer Service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously Improve Customer Service processes and procedures.
Requirements
Requirements
- Prior E-commerce Customer Service experience.
- Demonstrated ability for phone, email, online posting, online respond with clear wording, accurate explanation, and timely fashion.
- Ability to perform task management, balancing dynamic customer flows.
- Excellent interpersonal, motivational, collaboration and customer relationship skills.
- Strong problem-solving and decision -making abilities.
- Effective time management skills
- Ability to multitask and prioritize tasks.
- Detail-oriented and accurate data entry
- Experience with CRM and ticketing systems
- Familiarity with E-commerce platforms and order workflows.
- Ability to convince someone to agree with our point of view.
- Good self-learning and self-motivated
Language Ability:
- Speak, Read, and Write English in a professional manner is must
- Japanese/English or Spanish/English bilingual skill would be plus
Work Environment:
- Indoor (Artificial Lighting; Air Conditioned)
- Outdoor (Store parking area, and/or travel between stores)
- Exposed to prolonged screen time from mobile devices and computer screens
- Noise Level is moderate
