E-Commerce Customer Service / General Office

Are you a highly organized and detail-oriented individual with excellent phone skills? Do you have experience in E-Commerce and Customer Service? Our fast-growing company is seeking an energetic and reliable E-Commerce/Customer Service associate to join our team.

Responsibilities include answering incoming calls, assisting customers with placing orders, handling returns and refunds, resolving product damages and warranties, providing accurate product information, making outbound follow-up calls, actively monitoring email and LiveChat, processing orders through our e-Commerce platform, navigating the front-end and back-end of our website, and assisting with General Office duties.

The ideal candidate will have relevant experience (2+ years preferred), proficiency in Microsoft Office programs with Outlook being required, beginner to intermediate Excel skill level, moderate to fast typing speed with high accuracy, and be fluent in English.

This is a full-time position with working days Monday to Friday and a typical workday from 7:30 AM to 4:00 PM.

We offer the opportunity to work and learn in a fast-growing e-Commerce company, and we value a strong work ethic and a motivation to learn new things over a college diploma. Join our team of E-Commerce pros and help us provide our customers with some of the best BBQ products and fireplaces available online.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• E-commerce: 1 year (Required)
• Customer Service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Woodridge, IL 60517: Relocate before starting work (Required)

Work Location: In person