E-Commerce Coordinator

Company Description

Born/Co-founded in 2009, Maison Francis Kurkdjian is a luxury fragrance house that carries the name of one of the most celebrated perfumers of our time. Based in Paris, Maison Francis Kurkdjian is a Maison housed under LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.

The Maison is known for its creativity, know-how, product quality, global upscale distribution, and customer experience. Designed out of the tradition of a luxury perfumery, the fragrance nevertheless advocates a contemporary vision of the art, of creating and wearing perfume. Maison Francis Kurkdjian has a very selective distribution network in more than 45 countries over the world within the ultra-premium segment of the market. In the US and North America, products are sold at Bergdorf Goodman, Neiman Marcus, and select Saks Fifth Avenue, Bloomingdales, Holt Renfrew and Nordstrom stores as well as the Maison Francis Kurkdjian boutique in the Miami Design District.

Maison Francis Kurkdjian is part of the LVMH Group.

Job Description

The E-Commerce Coordinator will be responsible for providing essential E-Commerce support across various facets of site operations, with a primary focus on ensuring seamless customer service, alongside optimizing warehouse operations, and guiding informed marketing analysis.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Customer Service
  • Provide the Customer Service team with support regarding customer claims & inquiries
  • Assist with Credit Card disputes
  • Monitor US transactions and Frauds
  • Assist with FedEx delivery issues and claims
• Warehouse Operations
  • Collaborate with warehouse on web returns, orders exceptions and miscellaneous requests
• General Operations
  • Assist with website content update if needed
  • Conduct regular mfk.com audits to ensure proper functioning

• Marketing & Analysis
  • Monitor the clients’ database for quality check and cleaning of information
  • Assist with analyzing e-commerce performance metrics
  • Monitor Marketing Calendar
  • Observe competitive landscape, benchmarking and sharing key competitive site functionalities and best practices

• Perform additional duties and responsibilities as assigned

Qualifications

• One to three years of experience with a focus on E-Commerce operations
• Very strong analytical skills
• Well-organized and able to multi-task effectively
• Ease with large databases and numbers
• Aptitude for working with Internet tools (i.e., web-based reports, databases, and various multimedia technologies)
• Working knowledge of Microsoft AX or ability to learn it quickly
• Working knowledge of Excel
• Working knowledge of Salesforce Commerce Cloud and Salesforce Service Cloud
• Working knowledge of Google Analytics
• Willingness to learn new system and processes
• Excellent communication skills for coordination with all departments and France,
• Deals with confidential Information and/or issues using discretion and judgment

Additional Information

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $69k-$75k.